Customer Service Representative – Customer Win-Back

🕒 March 3

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flaixible GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🤝 B2B

🏢 Enterprise

B2B • Enterprise

<flaixible GmbH> Flaixible is a young, dynamic company specializing in outsourced customer service, workforce management, process optimization, and software development/consulting. With over 10 years of experience, they offer flexible staffing models, messaging expertise, and specialized software solutions to digitize and automate client IT systems and customer processes, aiming to raise customer satisfaction and operational efficiency.

📋 Description

• Premium customer advisory: You act as the primary point of contact for customers who need optimization and create long-term loyalty through empathy and expertise • Turning critics into fans: With sensitivity and a relaxed-professional manner, you turn frustration into genuine enthusiasm • Value-driven selling: You identify opportunities, sell real added value, and boost your commission through cross- and upselling • Phone expert: As a communication talent, you persuade confidently, reply with quick wit, and bring high energy to every conversation

🎯 Requirements

• Strong communication & composure: You convince with a confident, energetic voice and maintain professional authority even in emotional conversations • High quality standards: You always strive for the best technical solution and want to resolve every case to the customer’s complete satisfaction • Resilience & sales mindset: You remain calm when faced with criticism and use objections as opportunities for professional persuasion • Results-focused with professionalism: You enjoy active selling and aim to exceed your targets through first-class advice and genuine added value • Hunger to learn & reliability: You look forward to an intensive 5-week professional onboarding to quickly become a top performer on the team

🏖️ Benefits

• Secure position at a growing company with a permanent contract • Pleasant working environment with team spirit, an energetic atmosphere, a winning mindset, and positive vibes • Comprehensive onboarding: A structured, paid training program to ensure you start well prepared • Attractive compensation: €2,410 base salary (full-time) plus a performance-related bonus and uncapped sales commission — your efforts pay off • Hybrid work after the probationary period for greater flexibility • Attractive perks such as a subsidized Deutschlandticket, employee discounts, snacks & drinks, and much more!