New Client Onboarding Analyst – SaaS

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Flash

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

🤝 B2B

👥 HR Tech

☁️ SaaS

B2B • HR Tech • SaaS

Flash is a platform that centralizes the management of employee benefits, personnel, and corporate expenses. It offers solutions for managing various types of employee benefits, streamlining expenses, and overseeing workforce management in an integrated manner. With its tools, Flash aims to improve efficiency and satisfaction within companies by simplifying workflows across HR and financial operations.

📋 Description

• Client training and enablement: • Conduct comprehensive training sessions on the platform, ensuring clients understand all features of the contracted product; • Prepare materials, agendas and resources needed for onboarding sessions; • Guide clients on best practices and help them become familiar with the platform’s flows and processes. • Implementation schedule management and execution: • Plan, organize and track each client’s implementation timeline, ensuring deadlines are met; • Serve as the main point of contact between the client, sales and internal teams to ensure the agreed scope is delivered; • Monitor risks, align expectations and ensure all key implementation milestones are achieved. • New client portfolio follow-up (60–90 days): • Manage a portfolio of clients in the initial phase, conducting regular follow-ups and check-in meetings; • Monitor success metrics to ensure engagement, adoption and continued use of the platform; • Identify challenges, direct solutions and ensure the client achieves the expected outcomes during the ramp-up period; • Work to ensure continued usage and prepare a smooth handover to the Customer Success team.

🎯 Requirements

• Knowledge of SaaS platforms; • Strong verbal and written communication skills, with the ability to present and lead meetings; • Organized with the ability to manage multiple accounts simultaneously; • Analytical and consultative mindset to understand client needs and make informed decisions; • Proactive, empathetic, and problem-solving oriented; • Curious and willing to learn; • Receptive to feedback.

🏖️ Benefits

• Flash card (the beloved pink card!) with flexible benefits: meal, grocery, mobility, health, education, culture and wellness • Health insurance • Life insurance • Extended maternity and paternity leave + childcare assistance • Day off on your birthday 🎂 • Hybrid and flexible work model + home office allowance + in-office experiences • Exclusive partner discounts via the Flash app • TotalPass • Pet care plan in partnership with Guapeco