Senior Customer Support Engineer

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🔥 15 hours ago

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Flashpoint Venture Capital

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

💳 Fintech

🤝 B2B

Fintech • B2B • Venture Capital

Flashpoint Venture Capital is a technology investment firm that specializes in providing capital ignition for tech founders at various stages of their journey. They offer venture capital, growth debt, and secondary fund investments, managing approximately $500 million across various funds with a significant portfolio of active investments and successful exits. Their focus is on supporting innovative companies, helping them grow and succeed in the tech industry.

📋 Description

• Take ownership of customer cases through our ticketing system, web meetings, and phone. • Troubleshoot and resolve complex product, data, and integration issues, including APIs, SAML/SSO, and AI-powered features. • Replicate reported defects, isolate root causes, and hand engineering actionable reports when escalation is needed. • Become a product expert as Flashpoint ships new capabilities, staying ahead of enhancements, new features, and emerging tooling. • Share knowledge as trends appear in customer requests, creating articles for the Flashpoint Help Center. • Monitor work queues to maintain balanced workloads and hit turnaround standards ensuring quality. • Partner with Customer Success Managers to help customers focus on the threats that matter and make smarter security decisions.

🎯 Requirements

• A track record of solving technical problems • Hands-on experience supporting enterprise customers on complex technical and data-related issues in a SaaS environment • Working knowledge of APIs, SAML, and standard SaaS troubleshooting • Curiosity about AI and emerging technologies, with comfort learning tools that don't have documentation yet • Excellent client-facing written and verbal communication skills • An understanding of cybersecurity.

🏖️ Benefits

• Diversity. Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity. • Culture and Belonging. Our company’s culture isn’t something you join, it’s something you build and shape, with ample opportunities to connect with coworkers. • Perks. Health and wellness perks like gym reimbursements, expensed lunches, and inclusive employee events. • Career Growth. Frequent, two-way feedback, regular performance reviews, learning and development opportunities.