Senior Customer Engineer

🕒 Yesterday

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Flip

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

HR Tech • SaaS • Artificial Intelligence

Flip is the AI employee experience platform for frontline and deskless workers. The platform unites internal communications, HR self-service (payslips, time-off, onboarding), AI-native intranet, AI workflows, and frontline identity management into a single, mobile-first app that works on any device — including shared phones without corporate email. Flip includes an AI layer (Flip Intelligence / Ask AI), an app builder and integrations with existing tools (SharePoint, Teams, HR systems), and targets industries with large deskless workforces. Customers cited include Ben & Jerry’s, Bosch, KFC and PENNY, demonstrating use across retail, food service, manufacturing and logistics.

📋 Description

• Own the technical side of enterprise onboarding from the initial architecture discussion through broad, stable rollout • Design and deliver identity and authentication integrations using OIDC, Entra ID, and Frontline Identity • Deliver SCIM provisioning, REST APIs, and integrations with HR and operational systems such as SAP SuccessFactors, Workday, or UKG • Guide customer IT teams, partners, and external development partners toward maintainable solutions • Enable customers to operate solutions independently through documentation and handover discussions • Build initial integrations, scripts, or prototypes where this is the fastest way to validate an approach or unblock a rollout • Shape how AI agents, MCP-based tool access, and agent-to-agent scenarios operate in enterprise environments • Address authentication and data boundaries for customer AI deployments • Align requirements with project management, IT, Security, business departments, and works councils • Make technical decisions and relay identified product and engineering gaps to internal teams • Travel regularly to customers, approximately 10–30% of the time

🎯 Requirements

• Around 3–5 years or more of experience in IT or tech consulting, Customer Engineering, Forward Deployed Engineering, Solutions Engineering, or SaaS implementation • Genuine enterprise experience • Practical experience with enterprise integration and identity • Experience with SSO and authentication, including OIDC, OAuth, Entra ID, or comparable technologies • Experience delivering REST APIs and API-based integrations in real enterprise IT environments • Technical responsibility in enterprise customer projects, making technical decisions with IT, Security, and business departments • Technical depth without writing product code full-time: reading code, reviewing designs, debugging integrations, and building functional prototypes • German at C1 level or higher • Fluent English • Legal authorization to work in the European Union or the United Kingdom without visa sponsorship • Experience with SCIM provisioning and integrations with HR or workforce systems such as SAP SuccessFactors, Workday, or UKG is nice to have • Current understanding of agentic AI developments including MCP, A2A, EMA, and related authentication questions is nice to have • Prior Customer Engineer or Forward Deployed Engineer experience in a product company is nice to have • Experience with workflow automation tools such as n8n, logs, metrics, dashboards, works council matters, or enterprise data protection is nice to have

🏖️ Benefits

• Remote-first work model with flexibility to work from home • Occasional participation in team events, workshops, or meetings at the Berlin or Stuttgart offices with advance notice • EGYM Wellpass membership covered by the employer • JobRad leasing • Regular team events and Culture Days • Opportunity to work from abroad in Europe; workation arrangements can be discussed • Relaxed working atmosphere • Professional growth through participation in a rapidly growing technology company