Senior Customer Engineer

🕒 Yesterday

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Flip

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

HR Tech • SaaS • Artificial Intelligence

Flip is the AI employee experience platform for frontline and deskless workers. The platform unites internal communications, HR self-service (payslips, time-off, onboarding), AI-native intranet, AI workflows, and frontline identity management into a single, mobile-first app that works on any device — including shared phones without corporate email. Flip includes an AI layer (Flip Intelligence / Ask AI), an app builder and integrations with existing tools (SharePoint, Teams, HR systems), and targets industries with large deskless workforces. Customers cited include Ben & Jerry’s, Bosch, KFC and PENNY, demonstrating use across retail, food service, manufacturing and logistics.

📋 Description

• Own the technical side of enterprise onboardings from initial architecture discussions through stable live rollout at scale • Design and implement identity and authentication integrations, including OIDC, Entra ID, and Frontline Identity • Design and implement user provisioning with SCIM • Build REST API integrations and connections to HR and operations systems such as SAP SuccessFactors, Workday, or UKG • Advise and enable customer IT teams, partners, and external development partners • Build initial integrations or prototypes when needed, then document and hand them over • Lead deployment of agents, MCP-based tool access, and agent-to-agent scenarios at enterprise customers • Define authentication and data boundaries for customer-facing AI solutions • Work with customer project management, IT, security, functional departments, and works councils • Make technical decisions and provide product and engineering teams with customer feedback • Travel regularly to customer sites, approximately 10–30% of the time

🎯 Requirements

• Around 3 to 5 or more years of experience in IT or tech consulting, customer engineering, forward deployed engineering, solutions engineering, or SaaS implementation • Real enterprise exposure • Hands-on experience with enterprise integration and identity, including SSO and authentication (OIDC, OAuth, Entra ID or comparable) • Experience with REST APIs and API-based integrations in enterprise IT environments • Customer-facing technical responsibility in enterprise projects • Ability to make technical decisions with IT, security, and functional departments • Technical depth without being a full-time production developer • Ability to read code, review designs, debug integrations, and build working prototypes • German at C1 level or above • Fluent English • Provisioning experience with SCIM preferred • Experience integrating HR or workforce systems such as SAP SuccessFactors, Workday, or UKG preferred • Current understanding of agentic AI, MCP, A2A, EMA, and related authentication questions preferred • Prior Customer Engineer or Forward Deployed Engineer experience at a product company preferred • Experience with workflow automation tools such as n8n preferred • Comfort with logs, metrics, and dashboards preferred • Experience with German co-determination and enterprise data protection preferred • Legal eligibility to work in the European Union or United Kingdom without visa sponsorship

🏖️ Benefits

• Remote-first work model with flexibility to work from home • Occasional team events, workshops, or meetings in Berlin or Stuttgart offices • E-Gym-Wellpass membership covered • Job bike leasing • Regular team events and culture days • Ability to work abroad in the European Union • Flexible remote-work arrangements discussed during the interview