Account Manager

🔥 15 hours ago

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Flosum

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🤝 B2B

☁️ SaaS

B2B • Software • SaaS

Flosum is an all-around solution built for Salesforce, focusing on enhancing DevOps, backup, and archive capabilities, as well as ensuring security orchestration. Trusted by Fortune 1000 companies, Flosum streamlines Salesforce development processes, automates security measures, and significantly reduces deployment times while maintaining data integrity. With its Salesforce-native tools, Flosum fosters collaboration and efficiency for organizations looking to optimize their investments in Salesforce.

📋 Description

• Own and grow a portfolio of enterprise accounts. • Serve as the primary point of contact for high-value customers. • Manage renewals, expansions, and long-term customer success. • Partner with Sales, Customer Success, and Product to deliver measurable customer impact. • Conduct QBRs and executive business reviews. • Identify upsell and cross-sell opportunities. • Support product adoption, time-to-value, and account health. • Translate platform data into business-relevant insights for C-suite stakeholders. • Forecast renewal and expansion revenue in Salesforce. • Surface customer feedback, risks, and opportunities to Product and Leadership. • Navigate contract negotiations and procurement cycles with legal and finance stakeholders.

🎯 Requirements

• Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions. • Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account. • Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%. • Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%. • Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders. • Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis. • Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership. • Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders. • 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS. • Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV). • Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations. • Experience managing complex, multi-stakeholder accounts with long sales cycles. • Excellent written and verbal communication skills; ability to build trusted advisor relationships. • Strong commercial acumen — able to construct ROI narratives and business cases for expansion. • Experience working with SaaS platforms, preferably in the Salesforce ecosystem. • Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred). • Experience with Salesforce DevOps tools or release management processes. • Familiarity with CI/CD, version control, or agile development practices. • Background working with enterprise customers. • Salesforce certifications (Admin, Platform App Builder, etc.)