Partner Success Director – Commerce Media

🕒 May 6

🗽 New York – Remote

🗽 New York – Remote

💵 $130k - $145k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Fluent, Inc

WebsiteLinkedInAll Job Openings

201 - 500 employees

Fluent (NASDAQ:FLNT) is the trusted acquisition partner for both established and growing brands. Leveraging our proprietary first party data asset, Fluent creates marketing programs that deliver better digital advertising experiences for consumers and measurable results for advertisers. Founded in 2010, the company is headquartered in New York City. For more information, visit www.fluentco.com.

📋 Description

• Serve as the primary point of contact for a portfolio of partners during and after onboarding, owning all day-to-day communication, performance reviews, and strategic planning. • Build and maintain deep relationships with partner stakeholders across business, marketing, and technical teams. • Lead weekly, bi-weekly, and monthly calls, as well as QBRs highlighting performance trends, key wins, roadmap alignment, and actionable growth opportunities. • Serve as a consultative partner aligning Fluent’s value proposition with the evolving business goals of each media partner. • Own and manage the onboarding experience for new supply partners, including implementation planning, stakeholder coordination, asset delivery, and pre/post-launch testing. • Collaborate cross-functionally with Sales, Client Success, Product, and Ops to ensure a smooth launch experience and scalable setup. • Define success metrics, milestones, and post-launch optimization plans during the onboarding phase. • Monitor and analyze campaign performance to surface trends and drive data-backed recommendations. • Collaborate with internal Data Science, Client Success, and Creative teams to optimize media mix, refine targeting, and test new creative formats and placements. • Drive A/B and multivariate testing roadmaps to uncover new monetization opportunities. • Represent the voice of the partner internally, championing needs, surfacing insights, and advocating for product enhancements or service improvements. • Collaborate with Product to communicate feature updates and encourage partner adoption of new capabilities. • Maintain close alignment with Finance, Tech, and Ops to ensure accurate forecasting, troubleshooting, billing, and partner support. • Identify new supply opportunities within existing partnerships, including additional placements, new site integrations, and UX enhancements. • Provide thought leadership on market trends and best practices to help partners stay competitive and innovative. • Assist in scaling internal processes by documenting playbooks, partner best practices, and onboarding frameworks.

🎯 Requirements

• 8-10+ years of experience in Partner Success, Account Management, or Strategic Partnerships—ideally in ad tech, martech, e-commerce, or retail media. • Proven success managing and growing a portfolio of strategic enterprise clients, brands, and agencies. • Exceptional communication and relationship-building skills—able to convey technical and business concepts across different stakeholder levels. • Strong analytical mindset; confident working with performance data, dashboards, and deriving actionable insights from trends. • A strategic operator with a passion for process optimization, documentation, and scalable growth. • Comfortable in a fast-paced, evolving environment and able to manage competing priorities with agility and focus. • Interest in post-purchase monetization, commerce media, and the intersection of consumer behavior and advertising. • Experience working with technical integrations (pixels, iFrames, SDKs, tag managers) and comfort with debugging or collaborating with technical teams. • Prior experience in a high-growth advertising monetization or startup environment • Understanding of the retail media and e-commerce landscape • Familiarity with CPM, CPA, and CPC monetization models

🏖️ Benefits

• Competitive compensation • Ample career and professional growth opportunities • Health, dental, and vision insurance • Pre-tax savings plans and transit/parking programs • 401K with competitive employer match • Volunteer and philanthropic activities throughout the year • Educational and social events • The amazing opportunity to work for a high-flying performance marketing company!