Account Manager I, Facilities Maintenance

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FM LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

📣 Marketing

📦 Logistics

Hospitality • Marketing • Logistics

FM LLC is an experiential event management and production company (operating as Foundation Management, LLC) founded by Nina Payne in 2000. The firm provides end-to-end event services — from strategy and design to logistics and on-site execution — specializing in immersive brand experiences, large-scale event production, staffing, audio/visual and lighting management, venue sourcing, registration and volunteer coordination. FM LLC emphasizes timely, on-budget delivery and has managed 500+ event experiences over 20+ years for clients including General Motors, Buick, Delta, Shell, Detroit Public Safety Foundation, Detroit Grand Prix and others.

📋 Description

• Effectively manage a high-volume assignment of service requests through the work order life cycle to ensure completion with all predefined KPI requirements while maintaining profitability. • Utilize phone, email, and multiple CMMS systems to provide timely and accurate communication on work orders or other assignments to all stakeholders. • Dispatching vendor partners for work orders and ensuring they arrive in accordance with schedule. • Source potential vendor partners to develop partnerships while negotiating rates to maximize profitability. • Input necessary data into computer system to track and follow up on customer requests. • Keep accurate data and documentation of service requests. • Ability to analyze customer inquiries and determine means of resolution pertaining to scope of services and make appropriate suggestions to resolve the problem. • Communicate in a professional manner both written and verbally when communicating with customers. • Ability to answer the phone and/or email promptly. • Position involves heavy phone and email traffic inbound/outbound with customers and service providers. • Manage and maintain all external relationships equally and effectively inclusive of, but not limited to clients and vendor partners. • Provide leadership and support to team members • Ability to prioritize tasks with conflicting deadlines. • Ability to work collaboratively within a team but also independently • Assist with daily reporting and identification of priorities across team members. • Ability to host and display professional verbal communication in team and client meetings. • Assist leadership with root cause analysis and develop action plans to prevent. • Detail oriented while ensuring compliance to process and procedures. • Assist and/or monitor after-hours requests when needed on evenings, weekends, and holidays. • Ability to remain calm and composed when dealing with an ever-changing environment and high demands • Performs other duties as required by leadership. • Perform additional tasks as assigned.

🎯 Requirements

• Minimum of 3 years of experience in account management • Previous experience in Facilities Maintenance/Construction a plus. • Previous experience in construction management preferred. • Familiar with CMMS systems • Proficient in Microsoft Office Applications • Intermediate to advanced Excel skills necessary.

🏖️ Benefits

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans. • 401(k) Retirement Plan with company match. • PTO, 11 Company Holidays and Paid Parental Leave • Wellness activities • Ongoing professional development and continuing professional education.