Customer Support Engineer

🕒 March 20

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Forterro

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2022-08

SaaS • Enterprise • Manufacturing

Forterro is a software provider offering highly specialized products and services designed to support industrial businesses in strengthening their operations and accelerating growth. With a long-established presence and expertise in the industrial market, Forterro develops and delivers software solutions that automate complex processes across manufacturing, warehousing, wholesale, and retail industries. The company has grown from offering on-premise ERP solutions in the Nordics to becoming a multi-product pan-European leader, serving over 13,000 customers worldwide. Forterro is committed to innovation and sustainability, consistently enhancing its portfolio through strategic acquisitions. Their team is dedicated to empowering industrial businesses by addressing their unique challenges and promoting long-term success.

📋 Description

• Provide 1st- and 2nd‑level support for on‑prem and cloud environments • Troubleshoot customer connections to our AWS cloud • Troubleshoot components, modules, and system extensions • Troubleshoot network, system, and cloud-related issues • Maintain and administer databases, including configuration, monitoring, and optimization • Support deployment, automation, and CI/CD workflows • Collaborate closely with our Corporate Cloud Operations Team and Systech Team

🎯 Requirements

• Hands‑on experience with database technologies and database administration • Understanding of networking, VPNs, routing, and tunneling (e.g., FRP) • Solid experience in Windows or Linux administration • Technical troubleshooting skills across system, network, and application layers • Ability to work collaboratively in customer‑focused support processes • Knowledge of AWS services (EC2, VPC, IAM, networking, storage) (Preferred) • Experience with Argo CI/CD, Ansible, or similar automation tools (Preferred) • Understanding of SSO, Keycloak, Auth0, or similar identity solutions (Preferred) • Experience with system patching, upgrades, and environment maintenance (Preferred) • Experience with business applications or ERP systems (Preferred) • Familiarity with ITIL principles, cloud architectures and DevOps practices (Preferred)

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off