Field Technical Service Supervisor

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Enterprise • Healthcare Insurance

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Manage the work of a team of Field Service Engineers contributing to regional business, technical, and operational initiatives including cost, quality, delivery and safety objectives • Set daily priorities to drive achievement against team objectives and in alignment with company policies and business plans • Responsible for the performance, training, and development of direct reports • Drive team to improve their FBS knowledge and application • Oversee parts management, trunk stock coordination, and customer escalations • Perform advanced troubleshooting, repair, and installation of equipment within assigned territory, including compliance and documentation requirements • Create open lines of communication with the field and proactively develop targeted solutions to technical issues • Collaborate with internal and external partners to deliver customer-focused solutions • Work with leadership, customers, and scheduling personnel to schedule all aspects of technical/service work required • Advise on improvement opportunities for equipment efficiency, quality, and/or reduced cost of service • Manage customer expectations before and after interactions to ensure customer satisfaction • Process RMA returns to support individual usage of supporting parts and equipment • Support the regional service leader in conjunction with the organizational goals and CVD’s and performing other duties as needed.

🎯 Requirements

• High School diploma with 5+ years’ related work experience, or Associate’s Degree with 3+ years related work experience. • Minimum of 4 years of experience in customer support/customer relations/technical support. • Minimum of 3 years of experience in a Field Service environment preferably in the electronics or medical device industry, or minimum 3 years of experience as a Biomedical Engineer in a hospital environment. • Preferred minimum 2 years managing projects, costs and coordinating the work of others in a remote technical environment. • Demonstrated ability to develop others and to effectively influence staffing decisions such as talent selection and performance management. • Ability to perform successfully in a matrix/team environment utilizing excellent verbal and written communication, time management and teamwork skills to coordinate resources and projects effectively. • Leverage proficiency in continuous improvement methodologies to drive others to improve their FBS knowledge and application. • Broad technical expertise and extensive experience in addressing complex customer escalations to achieve top level customer satisfaction in all accounts. • Experience using office based and customized computer programs/applications for territory management and administrative activities. • Basic knowledge of office-based computer programs such as Word, Excel, Outlook, and Access, and their application in administrative activities. • Knowledge of service systems. • Practical understanding and application of cost management. • Knowledge of inventory management practices in order to maintain and account for parts inventory. • Basic understanding of business practices, processes and associated costs of managing primary territory. • Knowledge of calibrated tools.

🏖️ Benefits

• This position may require on-call responsibilities, after-hours or weekend work as needed. • Complete all assigned training and documentation requirements within assigned due dates.