Manager - HR Shared Services, EMEA

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June 4

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Fortive

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Enterprise • Healthcare Insurance

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

📋 Description

• Lead and manage a team of HR Shared Services professionals and foster a positive and collaborative team environment. Monitor team performance and provide coaching, training, and development opportunities for the team. • Ensure HR policies and procedures are adhered to and that employees receive timely, accurate, and high-quality services along with ensuring KPIs and SLAs are met. • Oversee the delivery of HR services to employees, including but not limited to onboarding, employee records management, benefits administration, payroll support, and employee inquiries through case management, chats & voice support. • Continuously review and improve HR service delivery processes for efficiency and effectiveness, streamline processes to increase productivity. • Work closely with HRIS (Human Resources Information System) teams to ensure system functionality aligns with service needs. Participate in UATs and successful implementations of systems as needed. Leverage HR technology and tools to support service delivery, track performance metrics, and identify opportunities for improvement. • Ensure HR shared services adhere to legal, regulatory, and company compliance standards including regional requirements. Implementing actions to improve performance and ensuring confidentiality of information, documentation and assigned records. • Work closely with other HR teams (e.g., talent acquisition, total rewards, employee relations) to ensure seamless delivery of services. Partner with business leaders to identify HR needs and customize solutions as necessary. Serve as the point of contact for senior leadership regarding HR service-related matters. • Act as the point of contact for all regional escalations, research to identify and resolve causes for issues on complex queries and tasks. Support in developing documentation on processes with control mechanism to eliminate errors. • Act as a point of contact for HR stakeholders in various countries, ensuring clear communication and alignment across the region.

🎯 Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field (required). • At least 8+ years of experience in HR Shared Services, HR operations, or a similar role, with a proven track record in leadership. • Experience in matrixed, international environments • German and French language skills are a strong asset