Technical Customer Support

Job not on LinkedIn

🔥 2 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Equity on 2020-03

Healthcare • Manufacturing • Logistics

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Own escalated tickets requiring deeper technical analysis, including integrations, configuration, environment-specific behaviors, and data issues • Perform advanced triage using logs, traces, API calls, feature flags, data models, and environment variables • Reproduce issues in test or sandbox environments • Create and validate workarounds and deliver durable resolutions within defined SLAs • Collaborate with Engineering and Product on defects, feature behaviors, and release impacts • File high-quality bug reports with clear reproduction steps and impact statements • Identify incident patterns and propose problem records or root cause investigations • Refine SOPs and runbooks and author high-value knowledge-base articles • Recommend product and telemetry improvements to increase first-contact resolution • Provide day-to-day guidance to L1s through informal mentoring, spot-checks, and shadowing • Participate in post-incident reviews

🎯 Requirements

• 2–4 years in product/technical support or service operations with demonstrated escalation handling • Proficiency with at least one diagnostic area: browser/network tools (DevTools, HAR), API/JSON, SQL basics, log aggregation/observability (e.g., Splunk, Datadog), or SSO/identity flows • Hands-on experience with ITSM tools and backlog systems (e.g., Jira) • Comfort reading release notes or deployment change logs • Strong analytical and problem-solving skills • Ability to simplify complex topics for customers and L1 staff

🏖️ Benefits

• Personal development resources, coaching, and support through Accruent’s “Grow Without Limits” program • Equal opportunity employer • Reasonable accommodations for applicants with disabilities