Technical Support Specialist

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hygiena

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏨 Hospitality

📦 Logistics

🏭 Manufacturing

💰 Private Equity Round on 2016-07

Hospitality • Logistics • Manufacturing

Hygiena is a leading provider of innovative diagnostic solutions focused on hygiene and food safety testing. With an extensive range of products for the detection and monitoring of contaminants such as microorganisms, allergens, and mycotoxins, Hygiena serves various sectors including food and beverage, healthcare, hospitality, and pharmaceuticals. Their commitment to quality and safety ensures that businesses can meet the highest standards in their operations, promoting a healthier world through advanced technology and reliable testing solutions.

📋 Description

• Serve as the point of contact for product technical issues across Latin America • Troubleshoot issues and deliver timely remedial actions and solutions for Hygiena sales teams, customers, and distributors • Train new customers, distributors, and technicians on proper use of the Hygiena portfolio • Optimize support resources to maintain a satisfied customer base and drive profitable sales • Manage an annual operating budget • Partner with Territory Sales Managers to develop and execute an annual accelerated business growth plan • Cover new product launches, new installations and applications, upgrades, and existing customer support • Pull and analyze data to overcome technical obstacles, win new business, and monitor competitors and food and beverage market trends • Adjust tactics and go-to-market strategy to gain market share • Collaborate with the Business Unit Manager, Technical Support Manager, Marketing, Tech Service, Applications, and R&D teams to resolve customer challenges • Support, coach, and shadow fellow Technical Support Specialists and Territory Sales Managers as needed • Represent Hygiena in relevant industry associations as a speaker, panelist, poster author, or technical working group member • Manage the territory daily in the MS 365 CRM platform

🎯 Requirements

• Bachelor’s degree in life sciences (biology, microbiology, chemistry, food microbiology) or a related field, or equivalent education and work experience • 2–6 years of experience in a B2B sales or technical support role • Hands-on knowledge of and experience running PCR, Real-Time PCR, ribotyping, and molecular systems • Proficiency with Microsoft Windows and Office (Outlook, Word, Excel, PowerPoint) • Proficiency with MS 365 CRM • Proficiency with WebEx or a similar web meeting application • English proficiency at an intermediate level or higher • Excellent verbal and written communication skills • Ability and aptitude to operate and maintain fine scientific instrumentation • Ability to conduct detailed data analysis and troubleshoot each product platform • Ability to develop design of experiments (DOE) • Sound discretion and independent judgment • Close attention to detail • Collaborative team player who adapts and flexes in a changing environment

🏖️ Benefits

• Teamwork and cross-functional communication emphasized as a core value • Opportunity to contribute to global health protection and food safety initiatives • Career growth opportunities in a rapidly growing company • Community-giving initiatives supporting local organizations committed to improving the lives of children and youth • Equal opportunity employment and diversity commitment