Technical Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SoftExpert - Software for Excellence

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1995

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

SoftExpert is an integrated software suite designed to enhance performance excellence across various organizations. The platform offers comprehensive solutions including Business Process Management (BPM), Enterprise Resource Management (ERM), Environmental, Social, and Corporate Governance (ESG), and Quality Management systems, among others. SoftExpert empowers companies to automate processes, ensure compliance with regulatory standards, drive innovation, and improve overall operational efficiency through a user-friendly interface and modular architecture.

📋 Description

• Provide technical support and assistance to national and international customers, particularly Spanish-speaking customers • Respond to and follow up on support tickets, seeking to understand customer needs and identify the best solution for each situation • Analyze and resolve questions and issues related to software use • Troubleshoot issues involving operating systems, networks, and basic configurations • Record, document, and track support tickets using support tools • Provide customers with clear and objective guidance, primarily by phone and through conversational support • Collaborate with different internal teams to investigate and resolve requests • Follow tickets through to resolution, keeping customers informed of progress • Contribute to a high-quality customer support experience • Participate in the team’s daily activities and initiatives, contributing to a collaborative and dynamic environment

🎯 Requirements

• Fluent Spanish, with strong conversational and written communication skills • Previous professional experience in technical support or customer service • Knowledge of Windows operating systems • Knowledge of Microsoft Office • Basic knowledge of networks and communication protocols • Knowledge of troubleshooting and problem diagnosis • Experience with ticket logging and tracking tools • Strong verbal and written communication skills • Ability to interact with customers and work collaboratively with different teams • Preferred qualifications: experience providing software support; experience supporting international customers; English proficiency; residence in Joinville, Santa Catarina; experience with Service Desk/ITSM tools or methodologies; knowledge of or experience with more complex software products

🏖️ Benefits

• Unimed Health Insurance: no monthly premium for the employee and only 30% copayment • Annual profit-sharing bonus • Meal or food allowance of BRL 950.00 • Education Assistance: scholarships for language courses, undergraduate and graduate programs, or specializations, with monthly reimbursement of up to 70% • TotalPass with access to gyms, psychologists, and nutritionists • Dental Insurance • Employee Referral Bonus with Flash bonuses • Free Online Courses • Internal and External Training • Pharmacy Benefit • Life Insurance • Pet Benefit