IT Support Assistant

Job not on LinkedIn

🔥 8 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NOV

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1862

🏭 Manufacturing

💼 Consulting

⚡ Energy

Manufacturing • Consulting • Energy

NOV is a global leader in the provision of equipment and technology to the energy industry. With over 150 years of innovation, NOV empowers the global energy sector, focusing on enhancing oilfield operations and supporting the energy transition to more sustainable practices. By leveraging its technology-driven solutions, NOV helps customers produce energy safely and efficiently while minimizing environmental impacts. NOV also offers a single sign-on solution, MYNOV, enabling access to multiple NOV applications and services with one login. The company is committed to sustainability and continuous advancement in the energy sector.

📋 Description

• Assist internal customers who call the Service Desk or submit tickets with PC hardware, software, printer, or other IT-related issues • Respond to requests in the IT Service Management (ITSM) tool in a timely manner • Follow documented processes to assist and troubleshoot • Document investigation and troubleshooting details within the ITSM, Jira Service Desk • Escalate requests to next-level support when necessary • Create documentation articles in Confluence (Wiki) to help the team solve similar issues • Comply with policies, procedures, and guidelines

🎯 Requirements

• Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role • Relative work experience and/or specialized training • High school diploma or equivalent • Experience diagnosing and repairing computers • Proficiency in conducting PC software, printer and multi-function device support • Excellent technology skills and flexibility adapting to new technologies and systems • Ability to speak fluent English • Strong communications and interpersonal skills with the ability to build trust and integrity in your relationships with customers • Self-motivated, but also an excellent teammate, who can work with people at all levels of the organization • Good problem analysis and resolution, impact verification, and troubleshooting experience • Ability to explain technical issues to technical and nontechnical employees and customers • Ability to diagnose problems across multiple IT disciplines • Willing to work weekends and holidays • Associate's or Bachelor’s degree in technology-related field • CompTIA A+, CompTIA Network+, and ITIL certifications