IT Support Assistant I – Help Desk, Field Services

🔥 13 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cooperativa Central Ailos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Cooperativa Central Ailos is a cooperative organization that focuses on providing accessible financial services to its members, ensuring inclusivity and support for various communities. The organization emphasizes user-friendly interfaces and high contrast accessibility features, catering to a diverse clientele.

📋 Description

• Serve as the primary in-person point of contact for employees, managers, executives, and board members • Receive, log, analyze, and resolve incidents, service requests, questions, and technology-related demands • Provide in-person and remote technical support for computers, laptops, mobile phones, tablets, printers, scanners, monitors, docking stations, webcams, headsets, and video conferencing equipment • Perform installation, configuration, preparation, imaging, updating, and preventive and corrective maintenance of computers and laptops • Conduct advanced hardware and software diagnostics, component replacements, and upgrades • Configure, support, and troubleshoot corporate mobile devices, applications, multifactor authentication, Microsoft 365, and email • Install, configure, and support corporate printers and printing equipment • Provide support for Microsoft 365, Active Directory, Microsoft Intune, authentication, permissions, and access groups • Prepare and provision equipment for employee onboarding, transfers, and offboarding • Control, inventory, track, relocate, and monitor the lifecycle of technology assets • Provide technical support in meeting rooms, executive rooms, boardrooms, auditoriums, and collaborative environments • Configure, test, and support audio, video, projection, video conferencing, and Microsoft Teams Rooms solutions • Attend strategic meetings and corporate events when required • Escalate incidents and requests to specialized teams with technical diagnoses and supporting evidence • Record support interactions, analyses, evidence, and solutions in the ITSM tool • Contribute to the creation and maintenance of the knowledge base • Apply ITIL and KCS best practices and XLA principles

🎯 Requirements

• Currently pursuing or completed higher education in Information Technology, Information Systems, Computer Science, Software Engineering, Computer Networks, or related fields • Experience providing in-person technical support to corporate users • Advanced knowledge of computer and laptop hardware, including diagnostics, assembly, preventive and corrective maintenance, component replacement, upgrades, and fault identification • Experience installing, imaging, configuring, and recovering Windows operating systems • Intermediate to advanced knowledge of the Microsoft 365 ecosystem • Experience supporting computers, laptops, corporate mobile phones, tablets, printers, scanners, peripherals, and other end-user computing equipment • Knowledge of Active Directory, authentication, user management, permissions, and access groups • Knowledge of Microsoft Intune and corporate device management • Knowledge of computer networks, including TCP/IP, DNS, DHCP, VPN, and basic diagnostic tools • Experience with ITSM tools and IT service management processes • Knowledge of IT asset management and control • Experience supporting collaboration, video conferencing, and corporate audio and video environments • Ability to work with executives and high-priority users while maintaining professionalism, discretion, organization, and excellence in interpersonal relationships • ITIL Foundation certification is a plus • KCS Fundamentals certification is a plus • Knowledge of Microsoft Teams Rooms is a plus • Experience supporting executive rooms, boardrooms, and corporate auditoriums is a plus • Experience providing VIP and executive support is a plus • Knowledge of corporate audio and video solutions is a plus • Knowledge of Microsoft Entra ID (Azure AD) is a plus • Experience with IT asset management is a plus • Experience with service metrics, SLAs, CSAT, NPS, XLAs, and user experience is a plus • Experience in financial institutions, credit unions, or high-availability corporate environments is a plus

🏖️ Benefits

• Medical Insurance • Dental Insurance • Renascer Program • Special Occasion Benefits • Education Investment • Profit-Sharing Program • Individual Development Plan • Private Pension Plan • Life Insurance • Time Together Program • Meal and/or Food Allowance • Transportation Allowance with no employee deductions • Childcare/Nanny Assistance