Client Success Consultant – Community Foundations

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🕒 May 23

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Foundant Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Our mission is to maximize the impact of the philanthropic community.

📋 Description

• Establish yourself as a trusted, strategic advisor to clients • Manage and nurture a portfolio of clients, guiding them through the full customer journey • Proactively monitor and improve client health, leveraging tools like Gainsight • Design, deliver, and support scalable client engagement and education • Serve as the voice of the customer internally, collaborating with Product, Support, Sales, Marketing, and Leadership • Support client growth and continuity, building relationships with new administrators • Drive cross-functional collaboration, coordinating with internal teams

🎯 Requirements

• At least 2 years' experience in philanthropy, preferably in Community Foundations • Minimum of two years of direct experience in client delivery in an IT services company and/or related industry • Strong technical aptitude and ability to learn software programs and analyze data • Must be legally eligible to work in the United States • Ability to travel occasionally (approximately 20%) • Ability to identify and adjust training to different learning styles of clients

🏖️ Benefits

• Competitive salary and benefits • Tuition reimbursement • Lifestyle reimbursements • Mindfulness and fitness initiatives • Flexible PTO policy