Customer Success Manager

🕒 May 23

🐊 Florida – Remote

🐊 Florida – Remote

💵 $96k - $192k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

⚡ Energy

🚗 Transport

🔧 Hardware

Energy • Transport • Hardware

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Own Customer Success & Satisfaction for identified accounts • Responsible for delivering customer success KPIs and program outcomes • Increase adaptation & usage of IOT Platform (Abound PI) & associated digital tools at customer’s place • Responsible for delivering planned revenue & upsell in the identified accounts • Responsible to conduct weekly/biweekly status update meeting with customers • Responsible to conduct Quarterly Business Review and drive the actions of QBR to closure • Take up status reporting and generate the program level status for executive reviews • Responsible to successful execution and closure to Pilot Programs • Create overall program communication plan, matrix, standards, etc. and ensure necessary communications to program stakeholders at customer organization • Identify and evaluate risk, developing risk and issue mitigation measures as well as identify change requests to a program from time to time • Conduct Pilot Programs • Support Sales Activities as and when required

🎯 Requirements

• Bachelor’s degree • 5+ years of experience in Customer Engagement & Success • 3+ years of Connected Buildings domain experience and IOT enabled digital products • Able to travel at least 30% of the time (domestic) • Graduate Degree • Experience working with various Building Automation Systems • Operational & technical expertise of core system HVAC assets/ BMS control systems/AHUs/RTUs/Chillers/ Pumps, Energy Management etc. • Proven ability to manage cross-functional teams without formal authority through influence and relationships • Self-driven and willing to learn and talk technology (data science, AI, IoT and analytics) • Ability to understand multi-faceted problems and work out a solution work with the larger delivery team • Interpersonal skills for managing in a team framework • Project management skills • Strong Analytics Skills • Superior presentation, written, and verbal communication skills • Leadership skills to manage across functional teams.

🏖️ Benefits

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives • Retirement Benefits • Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation • Disability : Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account • Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate.