Client Success Consultant – Grants and Scholarships

Job not on LinkedIn

🕒 May 23

🦬 Montana – Remote

🦬 Montana – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Foundant Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Our mission is to maximize the impact of the philanthropic community.

📋 Description

• Establish yourself as a trusted, strategic advisor to clients • Manage and nurture a portfolio of clients, guiding them through the full customer journey • Proactively monitor and improve client health using tools like Gainsight • Design, deliver, and support scalable client engagement and education • Serve as the voice of the customer internally, collaborating with various departments • Support client growth and continuity, building relationships with new administrators • Drive cross-functional collaboration coordinating with internal teams • Maintain deep expertise in Foundant products and best practices

🎯 Requirements

• At least 2 years' experience in philanthropy • Minimum of two years of direct experience in client delivery in an IT services company and/or related industry • Two or more years of experience in either Grant lifecycle management or Scholarship lifecycle management for nonprofit organizations and/or community foundations • Experience in educating and guiding clients through the above business areas • Ability to identify and adjust training to different learning styles of clients • Strong technical aptitude and ability to learn software programs and analyze data • Ability to travel occasionally (approximately 20%) • Must be legally eligible to work in the United States

🏖️ Benefits

• Competitive salary • Tuition and lifestyle reimbursements • Bespoke mindfulness and fitness initiatives • Flexible PTO policy • Professional and personal development opportunities • Employee recognition program