Technical Account Manager

Job not on LinkedIn

🕒 March 24

🦬 Montana – Remote

🦬 Montana – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Foundant Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Our mission is to maximize the impact of the philanthropic community.

📋 Description

• Act as a trusted technical advisor to assigned enterprise accounts, developing a comprehensive understanding of their business objectives, technical architecture, and implementation roadmap. • Anticipate potential challenges by monitoring system health, analyzing usage patterns, and conducting regular technical reviews. • Lead troubleshooting efforts for sophisticated implementation issues. • Provide architectural guidance and technical recommendations during critical phases of client implementations. • Elevate the technical capabilities of client teams through tailored training, documentation, and hands-on guidance. • Serve as the voice of the customer internally, synthesizing technical feedback and feature requests from your accounts.

🎯 Requirements

• 5+ years of experience in technical support, solutions architecture, or technical account management roles • Strong hands-on experience with low-code/no-code development platforms • Demonstrated ability to understand and troubleshoot complex technical architectures, including APIs, integrations, databases, and authentication systems. • Experience supporting enterprise software implementations with multiple stakeholders and dependencies. • Excellent problem-solving skills with the ability to analyze logs, diagnose system behavior, and identify root causes. • Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences. • Proven track record of building trusted relationships with enterprise clients.

🏖️ Benefits

• Competitive salary and benefits • tuition, and lifestyle reimbursements • bespoke mindfulness and fitness initiatives • Flexible PTO policy