Enterprise Product Partner

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Freehand

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2026

📦 Logistics

🤖 Artificial Intelligence

🏢 Enterprise

Logistics • Artificial Intelligence • Enterprise

Freehand is a B2B enterprise software company that uses AI-driven teams and agents to audit freight invoices, enforce logistics contracts, manage supply chain spend, and close disputes with auditable outcomes posted back to customers' ERPs. The company offers freight audit & payment, 3PL contract enforcement, global trade validation (duties/tariffs/FTA benefits) and claims to recover 5–10% of spend for customers. Freehand raised a $55M Series B to launch AI agents for billing and collections and targets logistics, manufacturing, and retail enterprises.

📋 Description

• Lead Fortune 100 enterprise customers through end-to-end platform migrations and implementations, managing complex multi-stakeholder programs with precision and composure. • Serve as the primary strategic point of contact for a portfolio of named enterprise accounts, building relationships that span the C-suite, operations teams, and IT organizations. • Develop and communicate a clear point of view on freight spend strategy — helping customers see patterns in their data they couldn’t see before. • Pull, synthesize, and present data-driven insights directly to customers with no analyst dependency required. • Partner closely with Freehand’s product and engineering teams to surface customer patterns, escalate friction points, and influence the product roadmap. • Define success at go-live and at 90 days post go-live, and hold yourself and the customer accountable to it. • Proactively identify risk, push back on customers when the situation calls for it, and resolve issues before they compound. • Help build the delivery playbook — document what works, improve what doesn’t, and raise the standard for the entire team.

🎯 Requirements

• Demonstrated track record of successfully delivering software solutions to enterprise customers — not just managing relationships but driving outcomes. • Experience leading complex, multi-stakeholder implementations or onboarding engagements where ambiguity was high and the stakes were real. • Fully self-sufficient with data: you find the insight, build the narrative, and present it without needing analyst support. • Strongly preferred: Supply chain or logistics domain experience — reduces ramp time and gives customers immediate confidence. • Payments domain familiarity: payment rails, reconciliation, fraud or compliance workflows are core to the Freehand platform. • Experience at or with high-growth B2B SaaS/AI companies where the delivery playbook was still being written.

🏖️ Benefits

• Beat the leading edge of the gen AI-native wave—replacing traditional software with intelligent agents. • Work with a team that’s shipping AI into production at some of the world’s most demanding enterprises. This is not a small pilot- its global scale in production. • Take ownership of a vertical that will redefine how enterprises operate—replacing entire human teams and displacing entire categories of SaaS. • Join a culture that prizes clarity, velocity, and ambition.