Customer Service Representative

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Freightera Logistics Inc

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- employees

Freightera is a Vancouver, BC online freight company on a mission to provide a simple solution to businesses across North America, manufacturers, distributors and wholesalers, that want to reduce cost of trucking their products. It matches empty trucks with shippers looking for great deals. It offers instant truckload and LTL rates, convenient online booking and shipment tracking.

📋 Description

• Welcoming new clients onto the platform • Dealing with client requests via phone, live chat or email and in a timely manner • Managing tickets regarding shipping issues and requests • Following up with existing clients by phone or email • Providing excellent customer service and technical support • Demonstrating empathy by listening attentively to customer concerns • Ensuring that all customer care needs are resolved in a timely fashion • Maintaining high customer satisfaction ratings and service level agreements

🎯 Requirements

• Warm, empathetic personality • Drive for continuous improvement • Fluency in English and Spanish • Excellent communication skills • Great time-management skills • Great team-working skills • Able to work under pressure and handle stress • Strong ability to multitask • Strong computer skills • Being reliable, professional and positive • Ability to work independently and remotely • Working on Pacific Standard time • Experience with sales / service software like Zendesk, chats, CRMs - a plus • Prior experience in the shipping industry is a plus • Fluency in French and/or Mandarin is an asset

🏖️ Benefits

• Work in a dynamic environment • Free expression of opinions and ideas, inspiring creativity and innovation • Experience of a start-up culture • Job progression and professional development • Great team with an awesome company culture • Employee stock ownership plan (ESOP)