Customer Service Manager

🔥 19 minutes ago

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Simera

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

👥 HR Tech

🎯 Recruiter

🏪 Marketplace

💰 Seed on 2023-01

HR Tech • Recruitment • Marketplace

Simera is an AI-powered remote hiring platform that helps companies find, evaluate, onboard, and pay remote professionals—particularly across Latin America, MENA, and other regions. The platform combines a large, curated talent pool with data-driven matching (claims millions of professionals and 1M+ vetted profiles), unique scoring and ranking, and Agent David, an AI agent that searches, interviews, and ranks candidates. Simera also handles global payments, local compliance, benefits administration, and secure data handling to simplify cross-border employment. The service targets companies that need to scale remote teams quickly and cost-effectively, offering reduced hiring costs, fast shortlists, and end-to-end hiring logistics.

📋 Description

• Lead customer service operations, ensuring exceptional customer experiences. • Manage a high-performing support team. • Oversee daily support operations and monitor team performance. • Implement process improvements to enhance customer satisfaction. • Collaborate with cross-functional teams to improve service delivery.

🎯 Requirements

• 2+ years of experience as a Customer Service Manager, Customer Support Manager, Operations Manager, or a similar leadership role. • Excellent verbal and written communication skills in English. • Proven experience managing and coaching customer service or support teams. • Strong leadership, problem-solving, and decision-making skills. • Experience developing and improving customer service processes and workflows. • Ability to analyze customer service metrics and implement performance improvements. • Experience using CRM and customer support platforms such as Zendesk, HubSpot, Salesforce, Freshdesk, or similar. • Strong organizational and time management skills with the ability to manage multiple priorities. • Customer-focused mindset with a commitment to delivering exceptional service. • Self-motivated and comfortable working in a remote environment. • Experience supporting B2B or SaaS customers is a plus.