Account Manager – Logistics Operations

Job not on LinkedIn

🔥 12 hours ago

🌐 Philippines, India – Remote

🇵🇭 Philippines – Remote 🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fresh Prints

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.

📋 Description

• Build and maintain working relationships with carriers, drivers, and logistics partners • Serve as a key contact for operational escalations • Follow up on delivery exceptions, service failures, delays, and operational concerns • Review operational reports, performance metrics, and delivery data to identify trends and bottlenecks • Monitor carrier and driver performance against service expectations and standards • Maintain records of escalations, investigations, claims, and resolutions • Investigate recurring operational issues and identify root causes • Implement corrective actions with internal teams and external partners • Identify operational gaps, inefficiencies, and risks • Investigate shipping claims, lost or damaged shipments, delivery discrepancies, and logistics incidents • Gather documentation and coordinate with carriers and internal stakeholders • Manage claim follow-ups and document cases accurately • Partner with Customer Experience, Operations, and internal teams to resolve complex cases • Improve workflows, communication, reporting, and issue-resolution processes • Help establish and maintain standard operating procedures

🎯 Requirements

• 3+ years of experience in logistics operations, account management, carrier management, transportation, or a related field • Experience working directly with carriers, drivers, transportation partners, or other external operational stakeholders • Strong problem-solving skills, with the ability to investigate issues and identify root causes • Experience reviewing operational reports, tracking KPIs, and using data to identify trends or performance gaps • Exposure to claims management, shipment investigations, delivery exceptions, or logistics escalations • Strong written and verbal communication skills, with the ability to coordinate effectively across internal teams and external partners • Excellent organizational skills and attention to detail, particularly when managing multiple ongoing investigations and follow-ups • A high degree of ownership, accountability, and initiative when resolving operational challenges • Comfortable working in a fast-paced environment where priorities can shift and timely resolutions are important • Nice to have: experience in last-mile delivery, freight, shipping, or transportation operations • Nice to have: familiarity with transportation management systems (TMS), shipment tracking platforms, CRM tools, or logistics reporting systems • Nice to have: experience identifying trends in carrier performance, delivery exceptions, and claims data • Nice to have: previous experience handling escalations or responsibilities beyond a traditional customer support role