Account Manager – Managed Services

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Minutes to Seconds

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤝 B2B

👥 HR Tech

☁️ SaaS

B2B • HR Tech • SaaS

Minutes to Seconds is a company specializing in IT outsourcing and workforce augmentation services. They help clients address skill gaps and project-specific needs by providing tailored solutions for local and offshore team recruitment. Their focus is on matching candidates to job roles efficiently to enhance operational efficiency, drive technological advancement, and support sustainable growth for businesses.

📋 Description

• Act as the primary point of contact for assigned Australian clients • Build and maintain long-term client relationships • Develop an understanding of clients’ businesses, IT environments and strategic priorities • Conduct regular client meetings, account reviews and Monthly / Quarterly Business Reviews • Monitor customer satisfaction and proactively address potential issues • Maintain accurate account information, contacts, opportunities and activities in the CRM • Communicate client expectations to internal technical teams • Monitor service desk performance, ticket trends and SLA performance • Escalate recurring or critical service issues and coordinate resolution of client concerns • Track outstanding actions and ensure timely follow-up • Work with Service Delivery Managers and Technical Leads to improve service quality • Identify recurring problems and recommend improvements • Prepare account performance reports covering ticket volumes, SLA performance, response and resolution times, incidents, service trends, projects, security issues and client satisfaction • Present service performance and improvement recommendations to clients • Identify opportunities to expand Microsoft 365, Azure, cloud, cybersecurity, backup, networking, hardware, project, managed and professional services • Work with technical teams to develop solutions, prepare proposals and coordinate quotations • Follow opportunities through to closure and support renewals and contract negotiations • Maintain sales pipeline and forecast • Support new client discovery meetings, technical assessments, proposal development, presentations and onboarding • Contribute to renewals, additional service requirements, recurring revenue, upselling, cross-selling, pricing, margin targets and churn reduction • Interact with business owners, managing directors, CIOs/CTOs, IT managers, operations managers, finance managers, service desk managers, engineers, cybersecurity teams, vendors and technology partners

🎯 Requirements

• 3–5+ years of experience in IT Account Management, Customer Success, Service Delivery or MSP environments • Experience working with Australian clients is highly desirable • Good understanding of Managed IT Services / MSP business models • Strong client relationship management skills • Experience managing multiple client accounts • Strong understanding of IT infrastructure and cloud services • Excellent written and verbal English communication • Strong commercial and negotiation skills • Ability to work independently in a remote environment • Comfortable working Australian business hours • Good working knowledge of several of: Microsoft 365, Azure, Windows environments, Active Directory / Entra ID, Microsoft Intune, networking, firewalls, endpoint security, backup and disaster recovery, cloud computing, cybersecurity, Service Desk / ITIL processes, RMM and PSA tools • Ability to understand technical discussions and explain IT concepts to non-technical clients • Bachelor's degree in IT, Business, Management or a related discipline preferred • ITIL certification is an advantage • Microsoft certifications are an advantage • MSP / IT service management certifications are desirable • Sales or account management certifications are an advantage

🏖️ Benefits

• 100% work from home in the Philippines • Full-time employment • Australian business hours – primarily AEST/AEDT