Account Manager – APAC

🔥 4 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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CloudTalk

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

☁️ SaaS

🤝 B2B

Telecommunications • SaaS • B2B

CloudTalk is an integrated AI business calling software platform that enhances communication for sales and support teams around the globe. It offers features such as power dialing, SMS and WhatsApp integration, call routing, analytics, and CRM integration to optimize customer interactions and streamline operations. With a focus on providing seamless and reliable communication through local numbers in over 160 countries, CloudTalk is designed to empower companies with AI-powered tools and analytics, improving outreach and efficiency for revenue teams.

📋 Description

• Run regular Executive Business Reviews tied to clients’ KPIs • Act as a trusted strategic advisor to decision-makers and executive stakeholders • Lead the full renewal cycle across the portfolio • Forecast risk and build proactive save strategies • Identify and close organic growth opportunities, including increased seat count, platform adoption, and premium add-ons • Build and maintain customer health frameworks • Define and track leading indicators in HubSpot and analytics tools • Intervene early to prevent issues from becoming escalations • Advocate for clients internally and partner with Product, Support, and Customer Engineering • Surface customer feedback and influence the product roadmap • Cultivate long-term relationships with decision-makers and budget holders • Own customer retention, portfolio expansion, and, at a smaller scale, onboarding

🎯 Requirements

• 3+ years in Account Management or Customer Success in B2B SaaS • Demonstrable track record of hitting retention and expansion targets • Independent ownership of a book of business, including renewals, save plays, and account growth • Experience owning customer health metrics and using health score frameworks and leading indicators • Experience running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite • Highly commercial mindset • Comfortable using Excel/Sheets, BI dashboards, and CRM reporting • Technical aptitude and ability to learn SaaS products deeply • Familiarity with HubSpot, Gainsight, Planhat, or similar CS/AM tooling • Business fluency in English

🏖️ Benefits

• Unlimited PTO • Fully remote work option • Flexible hours • Recurring 1-on-1 coaching sessions with a resident coach • Transparent job-leveling framework and written career path • Opportunity to earn equity over time based on seniority, tenure, and impact • Four extra company-wide days off per year (Recharge Fridays) • Up to €5,000 per referral • Two company offsites per year • Annual CloudTalk swag with points system