Customer Support Representative – Banking, Fintech Support

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🔥 3 hours ago

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Fresh Prints

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.

📋 Description

• Respond to customer inquiries via phone, email, chat, and ticketing systems, providing timely and professional assistance. • Troubleshoot and resolve customer concerns related to LeafLink’s financial products, retail operations software, inventory management tools, and platform functionality. • Guide customers on product features, best practices, and workflows to help maximize the value of LeafLink’s solutions. • Accurately document customer interactions, issues, and resolutions within CRM and support platforms to ensure proper tracking and follow-up. • Work closely with internal teams including Sales, Account Management, Product, and Operations to escalate issues and ensure a seamless customer experience. • Assist customers with onboarding, account setup, payment-related inquiries, and navigation of LeafLink’s platform and fintech tools. • Identify recurring customer concerns and provide feedback to internal teams to help improve products, processes, and customer experience. • Consistently meet or exceed support KPIs such as response time, resolution time, customer satisfaction, and ticket handling goals.

🎯 Requirements

• 1+ year of experience in a customer support, customer service, or client-facing role, preferably within SaaS, fintech, or cannabis-related industries. • Excellent written and verbal communication skills with the ability to handle customer interactions professionally and empathetically. • Experience using CRM and support tools such as Salesforce, Zendesk, HubSpot, or similar platforms is highly desirable. • Strong problem-solving and troubleshooting abilities with keen attention to detail. • Ability to quickly learn and explain LeafLink’s product offerings and platform functionality. • Highly organized with the ability to manage multiple customer inquiries and priorities in a fast-paced environment. • Self-motivated team player with a customer-first mindset and passion for delivering exceptional support. • Experience supporting banking or financial services products for cannabis businesses is a plus.

🏖️ Benefits

• Competitive compensation of $800 to $900 per month depending on the level of experience. • Learning opportunities • Working in a great culture dedicated to building a business together