Printer Relationship Associate

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🔥 7 minutes ago

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Fresh Prints

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.

📋 Description

• Build long-term relationships with printer/production partners through regular monthly performance calls, emails, and other day-to-day communication through different channels. • Support vendors/printers with operational, production, and logistics-related questions. • Partner with vendors to improve order quality, turnaround time, and overall operational performance. • Drive accountability while maintaining strong working relationships. • Coordinate production timelines and resolve order delays before they impact customers. • Reallocate production orders to make sure your printers are not overloaded. • Assign or reschedule the entire order schedule for your printer in case of emergency shutdowns. • Coordinate garment procurement from suppliers and ensure vendors receive inventory on time. • Partner with Sales, Operations, Supply Chain, Product, and Tech teams to resolve issues quickly. • Keep internal teams and external stakeholders informed of production updates that impact customers. • Share feedback with internal teams to improve vendor experience and operational efficiency. • Identify recurring operational issues and recommend long-term solutions. • Identify automation opportunities and improve existing workflows to make operations more scalable. • Take ownership of projects that improve team performance, vendor experience, or operational efficiency.

🎯 Requirements

• At least 1.5 years of experience in operations, vendor management, supply chain, customer success, account management, or similar relationship management role • Experience managing multiple priorities in a fast-paced environment

🏖️ Benefits

• 2-month paid Sabbatical for eligible employees