Account Manager

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November 20

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Fulcrum

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Fulcrum is a Software-as-a-Service (SaaS) ERP, MRP, and MES platform allowing small and mid-sized manufacturers to improve efficiency through workflow optimization and automated data collection. Fulcrum delivers value through a fully digital, paperless workflow leveraging machine learning, automation, predictive analytics, and advanced heuristics to drive throughput and profitability. Software doesn't have to be complicated. The software you use in your personal life (Facebook, Uber, Amazon, etc.) is intuitive and you don't need training to understand how it works. Why should your business software be any different? We're helping manufacturers transition to cutting edge, future-proof software that lowers the stress of everyday operations, gets more out of good employees that are difficult to hire, automates tedious tasks, and operates more efficiently than competitors.

51 - 200 employees

💰 $18.8M Series A on 2022-10

📋 Description

• Build trusted, long-term relationships with key customer stakeholders • Deeply understand each customer’s business goals, challenges, and opportunities • Identify and execute on expansion opportunities that create mutual value • Monitor account health and proactively address risks to retention • Collaborate with Product and Engineering to advocate for customer needs • Translate product updates into meaningful business conversations • Manage renewals with a focus on long-term partnership and impact • Track engagement, usage, and expansion metrics to inform account strategy

🎯 Requirements

• You thrive on building relationships that drive real business outcomes • Naturally curious and proactive — you seek to understand, not just respond • Calm under pressure, even when juggling multiple complex accounts • Data-driven and analytical — you think in systems, trends, and patterns • Empathetic communicator who can meet people where they are • Motivated by measurable impact, but patient with long-term results • Energized by helping customers succeed and grow with us • Comfortable navigating ambiguity and prioritizing what matters most • Collaborative — you love partnering with Sales, Product, and Engineering

🏖️ Benefits

• $90,000 – $120,000 USD/year + OTE + equity • 401(k) matching after 90 days — immediate vesting • Health, dental, and vision benefits • Wellbeing benefits and perks • Unlimited vacation policy with required minimums • Cell phone & internet plan coverage