Account Manager, Food & Beverage

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November 15

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Fullsteam

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Fintech • SaaS • B2B

Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

1001 - 5000 employees

💳 Fintech

☁️ SaaS

🤝 B2B

📋 Description

• Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges. • Create and execute strategic account plans to identify growth opportunities and drive expansion within assigned accounts. • Deeply understand customers business needs and match to qualifying products and solutions. • Identify and pursue opportunities to upsell and cross-sell additional products and services that align with customer needs and objectives. • Serve as the voice of the customer within the organization, advocating for their needs and ensuring they receive the highest level of service. • Proactively manage contract renewals, ensuring high renewal rates and preventing churn. • Collaborate with the Customer Success team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes. • Address and resolve customer issues and concerns in a timely and effective manner, coordinating with internal teams as needed. • Maintain an accurate record of sales activities, leads, and opportunities in the CRM system. • Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets. • Leverage sales dashboards to understand where to focus your time and activities. • Provide regular updates and reports on account status, growth opportunities, and customer satisfaction metrics to management.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Technology, or a related field preferred. • 3+ years of experience in software sales, preferably within the restaurant POS industry. • Excellent interpersonal skills with the ability to build and maintain strong relationships with customers and internal stakeholders. • Strong understanding of sales processes and techniques for upselling and cross-selling. • Strong problem-solving skills with the ability to address and resolve customer issues effectively. • In-depth understanding of the software technology industry and market dynamics. • Outstanding knowledge of MS Office and proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools. • Advanced negotiation skills. • Driven by achieving and exceeding targets, with a strong focus on results.

🏖️ Benefits

• Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. • Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.