IT Support Engineer L2

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Fundraise Up

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤲 Charity

💳 Fintech

☁️ SaaS

Charity • Fintech • SaaS

Fundraise Up is a digital platform that revolutionizes the way nonprofits conduct online fundraising. It offers a suite of tools designed to enhance donor engagement and boost conversion rates, including optimized campaign pages, a checkout system, and pre-built UI components. Fundraise Up supports global fundraising with multi-language capabilities and provides comprehensive security features to protect both donor data and the fundraising process. It integrates seamlessly with various platforms and uses artificial intelligence to personalize the donation experience. Its mission is to maximize donations for causes worldwide through innovative technology and strategic partnerships with nonprofits.

📋 Description

• Intake, triage, diagnosis, and resolution of L1-escalated tickets, including corporate-tool administration, access provisioning, integrations, and monitoring alerts • Work within agreed SLAs and escalate issues outside scope or ownership boundaries • Support onboarding and offboarding through account creation/deprovisioning, MDM enrollment, credential handoff, and baseline laptop setup • Respond to phishing, account compromise, lost or stolen devices, malware, and other security incidents through containment, remediation, and follow-up • Drive automation and integrations using scripts, APIs, Zapier, n8n, or equivalents • Mentor L1 support and maintain instructions, runbooks, automation documentation, and recurring operational procedures • Administer corporate SaaS and identity tools, including configuration, access policies, audits, and license usage control • Manage the SaaS lifecycle, registry, renewal reporting, tool evaluation, rollout, and decommissioning • Develop and maintain identity-related incident playbooks • Use AI meaningfully in day-to-day work and identify opportunities to improve operational processes

🎯 Requirements

• 5 years in IT support, with at least 3–5 years at L2 / Sysadmin level • Strong troubleshooting skills and end-to-end ticket ownership • Hands-on macOS administration and end-user troubleshooting experience • Strong Google Workspace administration skills, including roles, logs, and security settings • Understanding of security and incident handling, including phishing and account compromise • Experience with identity and access work, including RBAC, audits, access reviews, SSO, SAML, and SCIM • Ability to write and maintain runbooks, checklists, and incident playbooks • Ability to mentor L1 support • Initiative and genuine interest in automation • Meaningful existing use of AI in day-to-day work and understanding of its value • Strong-plus experience with corporate SaaS administration, automation, 1Password or similar, Jira Service Management or similar, vendor/license management, and MDM/endpoint tooling

🏖️ Benefits

• Equity options • Private medical insurance for the employee and their family • 20 paid vacation days per year • 15 paid public holidays per year • 5 company-paid sick leave days • English learning courses • Relevant professional education • Gym or swimming pool • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace • Co-working • Remote working