Fusion Connect
501 - 1000 employees
📡 Telecommunications
🏢 Enterprise
Telecommunications • Technology • Enterprise
Fusion Connect is a leading provider of managed communication services, specializing in solutions that enhance connectivity and collaboration for businesses. The company offers a wide range of services, including managed networks, SD-WAN, broadband and dedicated internet access, and unified communications & collaboration platforms like VoIP and UCaaS. Fusion Connect also provides Microsoft Teams calling services, SIP trunks, and solutions for replacing legacy phone systems. With a commitment to customer satisfaction and service reliability, Fusion Connect has been helping businesses modernize their communication infrastructure for over two decades. The company emphasizes leveraging Microsoft 365 to help clients maximize their technology investments.
Senior Manager, Customer Experience
🕒 April 11
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Fusion Connect
501 - 1000 employees
📡 Telecommunications
🏢 Enterprise
Telecommunications • Technology • Enterprise
Fusion Connect is a leading provider of managed communication services, specializing in solutions that enhance connectivity and collaboration for businesses. The company offers a wide range of services, including managed networks, SD-WAN, broadband and dedicated internet access, and unified communications & collaboration platforms like VoIP and UCaaS. Fusion Connect also provides Microsoft Teams calling services, SIP trunks, and solutions for replacing legacy phone systems. With a commitment to customer satisfaction and service reliability, Fusion Connect has been helping businesses modernize their communication infrastructure for over two decades. The company emphasizes leveraging Microsoft 365 to help clients maximize their technology investments.
📋 Description
• Champion the customer through all our customer journeys by identifying their needs and expectations for one or multiple product lines • Map end-to-end customer experience touch points • Identify areas of dissatisfaction and develop plans to monitor and make improvements that will ultimately lead to improved customer experience • Direct all aspects of data collection, analysis, and improvement recommendations
🎯 Requirements
• Bachelor’s Degree • 7+ years’ of experience in executing customer/client experience strategies in B-to-B, B-to-C or B-to-B-to-C companies • Strong process management experience in complex and ambiguous environments
🏖️ Benefits
• Equal opportunity employer committed to diversity and inclusion • Personal attention to clients
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