ProAdmin Support Specialist

🕒 April 10

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Perseus Group, Constellation Software

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🤝 B2B

☁️ SaaS

B2B • SaaS

Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.

📋 Description

• Conduct testing of ProAdmin enhancements and client solutions ( e.g. complete alpha testing, complete assigned beta testing for each release, reviewing interface changes, calculation results, and help features, Incorporate additional testing scenarios). • Assist ProAdmin users by providing expert advice, troubleshooting issues, and documenting best practices while supporting the complete ProAdmin suite of offerings, ProAdmin Desktop, Server, Online and Fulfillment Tool. • Configure client DB plans using ProAdmin Desktop, ensuring seamless integration and installation , and collaborate with internal teams and clients to manage projects effectively. • Verify ProAdmin training manual changes, participate in ProAdmin web training development , participate in user training (both onsite and virtually). • Participate in the design of ProAdmin enhancements based on user requests, regulatory updates, and technological advancements.

🎯 Requirements

• Bachelor’s degree in mathematics, actuarial science, statistics, or a related field. • Actuarial credentials are a plus. • 5+ years in DB outsourcing or DB valuation • Expertise in DB plan document interpretation and setup • Mastery of actuarial concepts and benefit calculations – (e.g data storage, retrieval, and updates; user interface development; output of results; software updates) • Experience with DB administration workflows in outsourcing and client environments • Previous experience with development of general benefit calculation tools • Expertise of creation of participant forms and letters • Knowledge of current US defined benefit administration rules, regulations and calculations • Ability to create a spreadsheet (or a program) to perform benefit calculations without using templates or utility functions: annuity factors (i.e., find and apply actuarial formulas); complex salary, final average salary, and service calculations • Strong mathematical and logical problem-solving abilities • Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, Project) • SQL or database experience is an asset • Experience with ProAdmin or ProVal is an asset

🏖️ Benefits

• Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match). • The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.