Systems Analyst, L2

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FusionTek

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

FusionTek is a company that specializes in providing comprehensive IT solutions for small and medium-sized businesses. Founded in 2007, FusionTek offers a range of services including managed IT services, co-managed IT services, cloud solutions, and IT consulting. The company is known for its solutions in network security services, ransomware protection, and business continuity planning. FusionTek also provides hardware as a service, VOIP phone systems, and email & spam protection. With a focus on industries such as accounting, architecture, construction, healthcare, legal, and non-profits, FusionTek is dedicated to helping businesses achieve greater success through advanced technology solutions.

📋 Description

• Managing escalated support tickets, tackling everything from break/fix challenges to application setup and user-level configurations. Beyond providing exceptional end-user support, you'll also play a key role in enhancing our core infrastructure through server administration, networking, and security efforts. • Setting up new **Hyper‑V hosts**, troubleshooting and deploying **SonicWall firewalls**, and managing **Datto networking switches and access points**. You’ll also work with a range of modern, innovative technologies that our team implements regularly. • Utilize our ticketing system to document, monitor, and escalate issues as needed, while maintaining clear and accurate documentation within our internal platform to ensure information remains current throughout the support process. • You'll be part of a close-knit team where collaboration is key, working alongside a talented technical group to provide outstanding remote support and service to our clients.

🎯 Requirements

• **CompTIA A+ and/or Network+ required** *(If you don’t currently hold one, you’ll be expected to earn it after hire — we’ll support you!)* • **MD‑102 (Modern Desktop Administrator Associate)** preferred • **3–5 years of IT support experience** in an MSP environment • Strong knowledge of **Windows 10/11** and **macOS** • Strong Knowledge of **Windows Server 2016, 2019, and 2022** • Working knowledge of **SonicWall firewalls**, **Datto networking**, and core **networking fundamentals** • Working knowledge **Microsoft 365 Office Suite** and **cloud services including Intune** • Experience with **Azure** and/or **AWS** is a plus • Experience with **Datto BCDR** and/or **SaaS Backup is a plus** • Experience using **Autotask PSA** is a plus

🏖️ Benefits

• 💰 Competitive salary: R300,000 – R350,000 per year • 🎯 Quarterly bonus eligibility to reward performance • 🏥 Comprehensive benefits package • 🎉 Paid time off and leave policies in line with South African standards • 📚 Educational reimbursement for certification exams and access to company-supplied training resources • 🤝 Team culture: Fun events and opportunities to connect with colleagues