Technical Support Analyst

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Futturis

WebsiteLinkedInAll Job Openings

2 - 10 employees

🔐 Security

☁️ SaaS

🤝 B2B

Security • SaaS • B2B

Futturis is a Brazilian technology company that develops cloud-hosted SaaS solutions for automated and remote concierge (portaria) and access control for residential and commercial condominiums. It combines a mobile app, 24/7 human remote-attendance, and integrations with biometric (fingerprint), facial-recognition, RFID/TAG and card readers, all managed in real time via Amazon-hosted cloud services. The company emphasizes security and compliance (end-to-end encryption, encrypted passwords, LGPD compliance), hardware compatibility with major vendors, and partner-focused deployments across Brazil.

📋 Description

• Provide technical support via phone, email, chat, and ticketing platform. • Diagnose and resolve customers' technical issues efficiently and professionally. • Log and document all technical issues and resolutions in our ticket management system. • Collaborate with internal teams to resolve complex issues and continuously improve our products and services. • Contribute to the creation and maintenance of our knowledge base to facilitate customer self-service.

🎯 Requirements

• Knowledge of operating systems (Windows, Linux) and networking; • Strong troubleshooting skills, able to work independently and as part of a team; • Strong commitment to customer satisfaction and issue resolution; • Ability to prioritize and manage multiple tasks. • Degree or ongoing coursework in Information Systems or related fields. • Experience in customer-facing roles; • Positive attitude and willingness to learn and grow professionally; • Proactive and self-motivated in seeking solutions; • Ability to work collaboratively in a dynamic environment. • Good communication skills.

🏖️ Benefits

• 100% remote position. • Eco-friendly welcome kit. • Sustainable company culture. • Ongoing campaigns. • Composting incentive. • Health insurance. • Life insurance. • Friendly and collaborative work environment. • Workplace exercise sessions. • FreeDay (occasional paid day off). • Reading allowance. • Meal allowance. • Caju gift card plus birthday celebration chat. • Virtual social gatherings. • Momento Off (scheduled time to unplug). • Continuous development. • Innovation program. • Education assistance. • Dual-screen setup. • Discount partnerships (pharmacies, nutritionists, psychologists). • Clude wellness app. • Totalpass membership (fitness & wellness platform). • Home office allowance. • Time off for graduation. • Gift for employees' new babies. • Welcome-back gift after paternity leave.