Patient Experience Coordinator II

🔥 22 minutes ago

🏈 Alabama, Arizona, +33 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Patient Coordinator

🚫👨‍🎓 No degree required

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Fuze Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

Healthcare • SaaS • Pharmaceuticals

Fuze Health is a technology-led healthcare company that provides integrated pharmacy solutions, clinical services, and data-driven software to healthcare organizations, payers, employers, and life sciences partners. Through its FuzeRx digital pharmacy, Fuze Services clinical programs, and Fuze Technologies platform, it delivers API-powered prescription fulfillment, telehealth, diagnostics and genomics, patient engagement, and analytics to improve access, adherence, early identification of conditions, and outcomes at scale.

📋 Description

• Respond promptly to patient and customer inquiries through phone and messaging channels • Provide accurate information regarding prescription claims, order status, shipping updates, and general service questions • Maintain a positive, empathetic, and professional customer experience in every interaction • Review and resolve escalated customer concerns and problem orders using internal tools and resources • Identify appropriate solutions while ensuring timely issue resolution and customer satisfaction • Answer inbound calls from patients, customers, and insurance providers • Accurately route inquiries to appropriate internal departments when necessary • Communicate effectively with internal and external stakeholders to ensure continuity of care and service • Partner with Patient Operations and cross-functional teams to support efficient workflows and operational excellence • Assist team members as needed to ensure service levels and departmental objectives are consistently met • Maintain strict adherence to HIPAA regulations and company confidentiality standards • Handle all patient information with professionalism, discretion, and integrity while following established policies and procedures • Consistently meet or exceed established performance metrics and service expectations • Demonstrate flexibility, accountability, and a team-first mindset by supporting operational needs and adapting to changing priorities in a fast-paced environment

🎯 Requirements

• High school diploma or GED equivalent • Minimum of 2 years of customer service experience, preferably within healthcare, pharmacy, or a related patient-facing environment • Excellent customer service, phone etiquette, and interpersonal communication skills • Strong written and verbal communication abilities with patients, customers, and internal teams • Detail-oriented with a high level of accuracy and organizational skills • Ability to work independently while collaborating effectively within a cross-functional team environment • Comfortable working remotely with multiple systems and adapting to evolving processes and technologies • Flexibility to work schedules that may include evenings, weekends, and holidays • Commitment to maintaining patient confidentiality and HIPAA compliance • Experience supporting patients within a healthcare, pharmacy, telehealth, or healthcare operations environment (preferred) • Familiarity with prescription processing, insurance inquiries, order management, or customer support platforms (preferred) • Experience handling escalated customer issues while maintaining a high level of professionalism (preferred) • Ability to thrive in a fast-paced, metrics-driven customer service environment (preferred) • Demonstrated ability to build collaborative relationships across multiple operational teams (preferred) • Strong problem-solving skills with a proactive, patient-first approach and willingness to support team priorities as business needs evolve (preferred)

🏖️ Benefits

• dental, vision, and multiple group medical plans to choose from • a 401(k) retirement savings plan • group life insurance • accidental death and dismemberment (AD&D) insurance • flexible spending account (FSA) and health savings account (HSA) • commuter benefits • employer-paid short-term (STD) and long-term disability (LTD) insurance • additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program) • flexible vacation time • accrued paid sick time • 10 paid holidays • 2 floating holidays for full time non-exempt employees • eight weeks of paid parental leave for eligible employees • additional paid weeks for the birthing parent • 4 weeks paid caregiver leave • a Lifestyle Spending Account allowance each month