Client Support Specialist

🔥 0 minutes ago

🇰🇿 Kazakhstan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FYST

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💳 Fintech

🏦 Banking

🤝 B2B

Fintech • Banking • B2B

FYST is a payments partnership and integration specialist that connects regulated acquiring, banking, and fintech providers with regulated and online businesses across multiple jurisdictions. The company delivers hands-on onboarding, technical supervision, implementation, integration, advising, and ongoing relationship management to enable settlements, fund transfers, multi-currency capabilities, and global payment flows. FYST emphasizes working exclusively with regulated partners, tailored partner selection for e-commerce and fintech clients, and dedicated account management throughout the partnership lifecycle.

📋 Description

• Provide customer support during the night shift • Monitor transactions • Monitor providers’ activity and malfunctions • Monitor limits • Alert colleagues at the launch of new merchants and solutions • Allocate when providers are down and calculate potential losses • Disable methods/acquirers upon colleagues’ request • Perform refunds at the request of merchants and colleagues • Request user documents

🎯 Requirements

• Exceptional verbal and written communication skills • Strong analytical and problem-solving abilities • Ability to think on your feet and provide effective solutions under pressure • High sense of responsibility • Good level of English and Russian languages • Previous experience in customer support, client services, or a related role would be a plus • Previous fintech experience is an advantage • Availability for night shifts on a 2/2 schedule from 23:00 to 07:00 Cyprus time

🏖️ Benefits

• Competitive compensation matched to skills, expertise, and impact • Transparent annual performance reviews • Full flexibility to work remotely from wherever you do your best work • 20 days of vacation per year • Bank holidays • Sick leave • Private health insurance: annual budget of €1,000 for personal premium medical coverage • Conferences, courses, professional growth, and a budget for AI tools • Dedicated coworking budget • Well-being allowance for hobbies and other activities • “Adopt a Pet” day • Birthday off