Senior Director, Pricing & Packaging

🕒 April 22

🏄 California, Rhode Island, +3 more states – Remote

🏄 California – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $215k - $230k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gainsight is a leader in the field of Customer Success Platforms, recognized in the 2024 Gartner® Magic Quadrant. It offers a comprehensive suite of products designed to enhance customer engagement, drive retention, and expand business growth. Gainsight's platform provides real-time, AI-powered insights across customer interactions, enables digital-led strategies for customer success, and enhances user adoption through in-app engagements and product analytics. The company aims to consolidate customer data, align business teams, and create efficient customer communities. With a focus on scaling customer journeys using AI while maintaining human elements, Gainsight serves a wide range of industries through its customer success management solutions.

📋 Description

• Own the end-to-end pricing and packaging strategy across Gainsight’s product suite by conducting analysis, modeling options, and making recommendations that align customer value, product adoption and market dynamics • Lead the transition from seat-based pricing toward usage-based or hybrid monetization models where appropriate • Develop long-term monetization strategies that support Gainsight’s product roadmap and AI-driven platform evolution • Present monetization performance and key pricing decisions to the board and Executive Leadership Team as needed • Partner cross-functionally with Product, Sales, RevOps and Finance to ensure monetization strategies are aligned with customer needs and company goals • Partner with and oversee deliverables from external pricing consultancies as needed • Lead pricing and packaging design for new products and launches in partnership with the product GMs • Design and evolve value metrics, tiering and packaging strategy, bundling, cross-sell and upsell motions and a cross-functional governance process • Conduct competitive research and market analysis to inform pricing strategy and GTM decisions, adapt pricing strategy to new agentic and usage-based models • Build and maintain financial models to forecast the impact of pricing and packaging changes, partnering with Finance to support business case development • Track and report on monetization KPIs, identifying areas of friction, opportunity, or optimization across pricing, adoption, and retention • Partner with RevOps on our CPQ transformation • Support acquisition integration from a pricing/packaging perspective by assessing commercial models and contributing to launch plans

🎯 Requirements

• 10+ years of experience in pricing strategy, business operations, or GTM strategy, ideally in B2B SaaS or technology • Strong analytical and financial modeling skills, comfortable in Excel/Sheets, and with BI tools (e.g., Sigma) • Experience conducting competitive and market research with the ability to turn insights into clear recommendations • Ability to communicate clearly and influence stakeholders across teams, from Product to Sales to Finance • Familiarity with SaaS business models, usage and outcome based pricing and product-led or AI-driven GTM strategies • Exceptional analytical and problem-solving skills • Ability to translate data insights into actionable pricing strategies • Strong executive communication and storytelling

🏖️ Benefits

• fully covered medical premiums (employee-only) • flexible PTO • 401(k) plan • dental and vision coverage • remote work options • $10,000 lifetime fertility stipend • access to coworking spaces around the globe • dedicated Recharge Holidays - one long weekend each quarter to relax and reset