Call Center Healthcare Representative

🕒 May 11

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $29.1k - $41.6k / year

⏱ Part Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services. • Research and resolve inquiries efficiently while following established procedures and compliance guidelines. • Document customer interactions clearly and accurately in multiple systems during live calls. • Meet performance expectations including quality standards, service levels, and productivity goals. • Contribute to a collaborative team environment focused on delivering reliable and responsive support.

🎯 Requirements

• At least two (2) years of customer service experience, ideally in a call center or high-volume environment. • Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center). • Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously. • Clear and professional communication skills with the ability to manage challenging conversations calmly. • Self-motivated and dependable, with the ability to work independently in a remote setting.

🏖️ Benefits

• Access to Gainwell’s competitive benefits package in accordance with eligibility guidelines, including medical, dental, vision, and 401(k) options. • Generous, flexible vacation policy. • Paid 6-week training program at approximately 30 hours per week, designed to prepare you for success. • Ongoing scheduling based on business needs and call volume, with potential for additional hours when available.