Director, Implementation – Client Operations

Job not on LinkedIn

🕒 July 1

🇺🇸 United States – Remote

💵 $160k - $200k / year

⏰ Full Time

🔴 Lead

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Galileo

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

📡 Telecommunications

🧘 Wellness

Healthcare • Telecommunications • Wellness

Galileo is a healthcare company focused on delivering care closer to patients through various channels, including at home, in the community, and via mobile devices. Their mission emphasizes accessibility and convenience in healthcare delivery.

📋 Description

• Define and execute implementation playbooks that ensure repeatable, high-quality client launches across all clients • Build a scalable, automation-first implementation model that enables growth without linear headcount increases • Lead the handoff process between Sales (pre-contract) and Client Services (post-launch), ensuring continuity and alignment with multiple internal teams • Partner with Sales during active deal stages to flag implementation risks, inform go-live timelines, and influence client decisions including off-cycle launches • Bring a systems-thinking approach that connects Sales, Operations, Data, and Engineering into a cohesive operating model supporting long-term client success • Manage and develop your team, holding shared accountability for a portfolio of 20+ annual launches • Own end-to-end implementation for large-scale clients (20k+ lives), including behavioral health, pediatrics, on-site popups, FFS structures, and health plan integrations • Define and maintain eligibility and roster management processes across client types, including real-time eligibility gating, file-based roster management, and member offboarding • Oversee the business logic and operational standards for client eligibility and roster management (including EDI/834 workflows), partnering with technical teams who handle the underlying engineering • Identify and implement automation opportunities across the implementation lifecycle to reduce manual effort and improve accuracy • Explore and apply AI-driven solutions where appropriate, data validation, file processing, anomaly detection, to improve efficiency and scalability • Build and deliver real-time visibility into the implementation pipeline, including timelines, risks, dependencies, and project health • Migrate implementation tracking from Google Drive into Salesforce, establishing pipeline visibility and capacity planning infrastructure • Build and own a standard reporting suite (internal and client-facing) tracking implementation milestones, enrollment metrics, and data integrity • Partner with Data teams to create scalable analytics that support operational decision-making, forecasting, and continuous improvement • Define and track key success metrics: time-to-launch, data quality, and implementation performance • Serve as the strategic front-line lead for partner stakeholders, providing high-touch guidance through technical integrations and onboarding for virtual and community-based delivery models • Act as the bridge from the initial sales cycle to operational reality, professionalizing the concierge experience while deepening the trust established by Sales • Integrate Client Services account teams early during implementation to facilitate a seamless transition to long-term account management • Operate with the mindset that long-term client success and renewal begin during implementation

🎯 Requirements

• 7+ years leading complex technical implementations within the healthcare ecosystem (Payer, Provider, or Health Tech) • A proven track record implementing for Health Plans, Health Systems, Employers, and/or SLED clients, including accounts at 20k+ lives scale • Experience managing 20+ concurrent implementations across mixed lines of business and/or complexities (e.g. global) • Deep understanding of healthcare data exchange (HL7, FHIR, EDI) and the nuances of managing eligibility and reporting files • Hands-on eligibility file management experience: roster ingestion, member gating, and offboarding • CRM experience used for implementation tracking, pipeline management, and reporting (Salesforce preferred) • Experience designing and implementing automation solutions within operational workflows • Familiarity with AI applications in business operations, with an ability to identify practical use cases • Proficiency building or refining dashboards (Tableau, Looker, Power BI) and project management tooling • Experience managing at least one direct report; track record building and developing teams preferred • Exceptional external client-facing skills, with the ability to influence senior-level stakeholders • A player-coach mentality: equally comfortable at the strategic level and rolling up your sleeves to solve immediate partner roadblocks • PMP, CPHIMS, or equivalent professional certification a plus

🏖️ Benefits

• Medical / Dental / Vision insurance • Flexible Spending Account • Health Savings Account + match • Company paid STD/LTD, AD&D, and Life insurance • Paid Family Leave • 401K + match • Paid Time Off