VIP Manager

🕒 April 23

🇺🇸 United States – Remote

💵 $65k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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GAN

WebsiteLinkedInAll Job Openings

501 - 1000 employees

We are GAN (GameAccount Network), a global supplier of industry leading casino content, fast and flexible gaming systems, and turnkey social gaming. The company was founded in 2002 with the aim of capturing the emerging online skill-games market. Having led the market in backgammon and regional skill games in Italy and Spain, we broadened our product portfolio to offer a full gaming software system as well as becoming a leading developer of online casino games.

📋 Description

• Own and manage the VIP player segment, with a focus on retention, engagement, and revenue stability • Build and maintain direct relationships with VIP players through email, chat, and CRM channels (SMS/push), with potential phone outreach over time • Plan and execute targeted CRM campaigns tailored to VIP segments based on behavior, value, and lifecycle stage • Monitor player activity daily and proactively intervene to prevent churn or declines in engagement • Design and manage personalized offers, including bonuses, free chips, and comps, with full ownership of allocation decisions • Identify opportunities to increase player value through upsell, cross-sell, and engagement strategies • Reactivate dormant or lapsed VIP players through targeted outreach and incentives • Collaborate cross-functionally with CRM, Product, and Analytics teams to enhance the VIP experience • Track and report on key VIP metrics, including retention, revenue, and player progression

🎯 Requirements

• 3+ years of experience in iGaming, online casino, sports betting, or a related gaming environment (online casino experience preferred) • Proven experience managing VIP or high-value player segments • Strong understanding of player behavior, retention strategies, and monetization in gaming environments • Hands-on experience executing CRM campaigns across email, SMS, and push notifications • Comfortable with direct, 1:1 player communication and relationship management • Data-driven mindset with experience managing bonuses, comps, and incentives • Highly proactive with strong ownership and attention to detail • Analytical thinker with the ability to identify trends, risks, and growth opportunities • Ability to work independently in a fast-paced, evolving environment • Flexibility to respond to critical VIP needs outside of standard business hours when necessary

🏖️ Benefits

• Recharge with our comprehensive PTO program and company-paid holidays, ensuring you have time to rest and recharge. • Enjoy peace of mind with our paid parental leave, supporting you through the joys of parenthood. • Prioritize your well-being with extensive health, dental, and vision coverage. • Benefit from financial security through our short-term and long-term disability insurance, as well as life insurance. • Plan for your future with our competitive 401(k) matching contributions. • Enhance your professional growth with our robust Supplemental Training Program, which includes training sessions and company-wide knowledge-sharing opportunities. • Thrive in a culture that values innovation and independence, celebrating success in a diverse and multicultural environment where you’ll collaborate with talented professionals from around the world.