Business Service Manager

🕒 December 23, 2025

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GDV Dienstleistungs-GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🤝 B2B

☁️ SaaS

🔐 Security

B2B • SaaS • Security

GDV Dienstleistungs-GmbH is a service and technology provider for the German insurance industry, offering software development, consulting and secure digital infrastructure tailored to insurers, authorities and process partners. The company operates cloud-based platforms (Trusted German Insurance Cloud - TGIC®), claims and vehicle-insurer lookup services, digital confirmations (eVB), data-exchange and other insurance-specific operational services, emphasizing data security and regulatory collaboration. It also provides industry architecture, process consulting and operational services such as towing coordination and digital pension overviews to support efficient insurance processes.

📋 Description

• As a Business Service Manager, you play a key role in advancing our industry services and contribute significantly to the successful positioning of our solutions. • Responsibility for service delivery and customer relationships. • Operational oversight of an established service portfolio for an existing client base. • Capture, evaluate and contractually document business requirements from our clients. • Consolidation of requirements and development of new solution concepts. • Coordination and implementation of initiatives. • Close collaboration with IT and commercial teams. • Active management and tracking of the requirements process through to implementation. • Support for internal and external projects. • Multi-year revenue forecasting and planning. • Preparation of service costings and billing models. • Preparation and submission of proposals. • Preparation of decision papers for executive management. • Reporting to industry representatives, stakeholders and clients. • Preparation, facilitation and follow-up of workshops, specialist conferences and client meetings. • Active contribution to the further development of industry services for the German insurance market.

🎯 Requirements

• Degree in Business Administration or Business Informatics and at least five years of professional experience in the described areas of responsibility. • Communication skills: enthusiasm for interdisciplinary collaboration. Confident presence, proactive communication and enjoyment in shaping challenges. • Technical understanding: ability to translate complex business requirements into technical solutions and a solid grasp of technical dependencies and commercial issues. • Confident use of the Microsoft product suite. • Very good German language skills, written and spoken, at a minimum of C1 level.

🏖️ Benefits

• We offer a permanent full-time position with 38 hours per week and 30 days of annual leave. • You will receive a competitive salary, additional benefits and special employee offers. • Flexible and mobile working are a matter of course for us and part of our contribution to your work–life balance. • We support your development with a wide range of training and educational opportunities tailored to your field of work. • You can work long-term in a stable team that places great value on a cooperative, respectful and honest working environment.