Field Service Manager

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Lead and manage field service operations, ensuring safe, timely, and high-quality execution of site activities. • Plan and optimize field resources, including Field Service Engineers (FSEs), tools, equipment, and manpower. • Monitor mob/de-mob of resources according to project schedules, budgets, and resource utilization to ensure successful project delivery. • Provide technical and operational support to field teams and resolve site issues promptly. • Ensure compliance with company policies and environmental, health, safety, and quality (EHSQ) standards. • Collaborate with Project Management, Engineering, Supply Chain, Tendering, Sales teams, Immigration specialist to support project execution. • Build and maintain strong customer relationships by managing communications and resolving service-related issues. • Identify project risks and implement appropriate mitigation and contingency plans. • Ensure timely and accurate completion of site documentation, reports, and timesheets. • Coach and develop field personnel through performance management and continuous learning. • Drive continuous improvement initiatives to enhance operational efficiency and service delivery. • Identify additional service opportunities and support the management of variation orders (VOs) and claims.

🎯 Requirements

• Bachelor's Degree in Engineering or a related technical discipline, or equivalent experience. • 5–10 years' experience supervising work teams and in a similar position within the Transmission & Distribution (T&D) industry. • Business understanding, including market knowledge within the area of work and international exposure. • General knowledge of Transmission & Distribution systems. • Knowledge of GIS, AIS+GCB and Transformer equipment • Knowledge of electrical regulations. • Knowledge of financial metrics incl. costing & estimation • Knowledge of immigration for cross border • Willingness to travel to customer sites as required.

🏖️ Benefits

• Relocation Assistance Provided: No