Senior Services Engineer

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🔥 27 minutes ago

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. • Impacts departmental operations and responsible for planning/execution. • Deliver high-quality project execution to ensure strong customer satisfaction. • Address customer concerns and issues in a timely and professional manner. • Perform installation, configuration, customization, and upgrades of APM solutions based on customer requirements. • Provide technical support for APM projects throughout implementation. • Update standard system architecture based on customer-specific needs. • Develop technical design specifications aligned with project requirements. • Leverage standard product capabilities, promote standardization, limit customization, and maximize reuse of existing solutions. • Create work breakdown structures and estimate effort for standard technical activities. • Gather and document business and application requirements through stakeholder discussions. • Support understanding of business processes and translate requirements into structured documentation. • Collaborate with Project Managers and Services Consultants to scope application changes in line with change management processes. • Work closely with Product Development, Commercial teams, customers, partners, and integrators as needed. • Contribute throughout the full project lifecycle to support design decisions, functionality, budget, timeline, and customer expectations.

🎯 Requirements

• Bachelor’s degree or equivalent • Minimum 6 years’ experience in client-facing consulting focused on technical configuration using databases, .NET code development or software implementations. • Software skills in software analysis, design, methodology, and architecture • Programming experience in software development with Microsoft Visual Studio / Development tools. • Experience working with Databases like SQL and Oracle with good exposure on DDL, DML commands along with Stored Procedures. • Experience with basic database administration like Restoring, Backup for both SQL and Oracle. • Able to master the different delivery methodologies (i.e. Iterative, Waterfall, and Agile) and apply them on the assigned projects. • Strong spoken and written English language skills. • Can lead small project (1-3 team members) team to achieve the desired technical outcome. • Familiar in utilizing Lean methodology.

🏖️ Benefits

• Relocation Assistance Provided: Yes