Warranty Manager

🕒 May 6

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Own warranty claims and drive their resolution • Perform periodic analysis of defects and their respective costs, utilizing this information to drive change back to the functions reducing long term risks associated with GE's warranty budget • Support the continued development, along with communication, to lean and improve the warranty processes with visible metrics and scorecards • Drive adoption of, and ensure compliance with, all standards and processes driven out of simplification and synergies with our Service business to provide world class customer service for our customers • Partner closely with Service business teams and leaders to assist in development and build out of Service business offering and successes • Utilize field driven defect data to drive product improvements through pertinent functions • Communicate Daily and Weekly Status issues and resolution of warranty claims emerging issues to the Local Warranty Leader • Drive Warranty cost reduction activity through trend analysis, creative thinking and collaboration with cross-functional teams • Partner with Sourcing to drive vendor recovery process on Flow parts as well as capital components

🎯 Requirements

• Bachelor’s Degree from an accredited university or college or equivalent qualifications • Ability to understand technical issues and facilitate technical discussions with customer and cross-functional team • Knowledge and experience with SAP modules and Servicemax • Excellent analytical and critical thinking skills • Previous sourcing & supplier recovery experience and/or Services experience • Strong analytical ability to sort, cut and manipulate past warranty and fleet performance data into actionable and meaningful goals and objectives • Ability to react appropriately in a fast-paced, high-volume role • Strong computer skills (must be competent in SAP, SFDC, MS Office)

🏖️ Benefits

• 35-hour workweek and 30 days of vacation • An exceptionally collegial working environment and strong team spirit • Option for mobile work • On-site cafeteria in Berlin • Welcome Day for a perfect start in a global company