Service Lifecycle Manager

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Develop and implement regional service lifecycle strategies aligned with global GE Healthcare objectives and local market needs • Lead the strategy and execution of upgrade offerings • Act as the regional product leader for service lifecycle and upgrades • Manage the introduction, maintenance, and end-of-life phases of all service offerings for medical equipment across LATAM • Partner closely with commercial teams to drive revenue growth through lifecycle and upgrade opportunities • Serve as the key liaison between LATAM and Global Markets • Lead cross-functional teams including engineering, sales, marketing, and field service • Define and monitor key performance indicators (KPIs) for service quality, customer satisfaction, and financial performance • Identify and implement process improvements to enhance service delivery efficiency and effectiveness • Manage relationships with key customers and stakeholders • Develop and manage the regional service budget, forecasting resource needs and optimizing expenditures • Ensure compliance with all regulatory requirements and company policies related to service operations in LATAM • Provide leadership to service teams across the region, fostering a culture of excellence and continuous improvement • Analyze market trends and competitive landscapes to identify new service and upgrade opportunities and potential threats.

🎯 Requirements

• Bachelor's degree in Engineering, Business Administration, or a related technical field • Master’s degree preferred • Minimum of 5 years of experience in the medical device or healthcare industry • Experience in service management, product lifecycle management, or similar roles • Strong technical background in imaging modalities, ideally MRI • Proven experience in commercial or customer-facing roles with the ability to drive business growth • Demonstrated leadership experience (minimum 3 years) • Knowledge of the Latin American healthcare market and regulatory environment • Demonstrated ability to develop and execute strategic plans and achieve operational and commercial targets • Strong analytical and problem-solving skills with a data-driven approach to decision-making • Excellent communication, negotiation, and interpersonal skills • Basic financial acumen to support business case development and lifecycle planning • Fluency in English (required); Spanish and Portuguese are highly desirable • Ability to travel frequently within the LATAM region • Proficiency in project management methodologies and tools.

🏖️ Benefits

• Relocation Assistance Provided: No • Total rewards designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. • Compensation and benefits are everything you would expect from an organization with global strength and scale. • Surrounded by career opportunities in a culture that fosters care, collaboration, and support.