Technical Services Representative, Level I – Part-time

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Genea

WebsiteLinkedInAll Job Openings

201 - 500 employees

🧬 Biotechnology

Health • Biotechnology • Software

Genea is

📋 Description

• Provide telephone, chat and email support to customers and tenants for troubleshooting requests & incidents • Use Zendesk to log all requests & incidents including detailed information for every incident & utilize the CRM to track physical assets • Assist with the configuration and setup of equipment in support of Genea deployments • Escalate incidents to appropriate level • Perform other related duties as assigned by management

🎯 Requirements

• 1-3 years previous technical support experience • Basic knowledge of IPv4 networks, VLAN, remote connection tools • Experience learning and helping others to use software/web-based applications • Ability to work in a collaborative team environment • Flexible work schedule that may include early, late or night shift, weekends and holidays • Experience using Microsoft Office products (Outlook, Word, Excel) • Experience using Zendesk or other case management systems • Ability to accurately document detailed after-hours activity and any customer incidents, including resolution • Ability to communicate and interact effectively with all levels of the internal team and customers • Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality • Excellent verbal and written communication skills • Strong attention to detail and desire to excel at assigned work • Ability to adhere to defined processes consistently

🏖️ Benefits

• remote work options • comfortable work-life balance • paid time off (PTO) • personal and family health insurance options • paid family leave • development/training opportunities