Customer Support Coordinator

🕒 June 3

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GenePlanet

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🧬 Biotechnology

🧘 Wellness

⚕️ Healthcare Insurance

💰 Venture Round on 2018-07

Biotechnology • Wellness • Healthcare Insurance

GenePlanet is a biotechnology company specializing in providing innovative genetic testing solutions. The company develops personalized wellness and health solutions based on DNA analysis, helping individuals make informed decisions about their wellbeing and lifestyle. With a strong focus on research and development, GenePlanet aims to advance the field of genetics and improve human health.

📋 Description

• Drive Sales: Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests. • Patient Coordination: Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey. • Exceptional Customer Service: Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy. • Performance Analysis: Monitor and analyze contact center performance, identifying opportunities for optimization. • Marketing Collaboration: Provide valuable feedback to the online marketing team based on patient interactions and market insights. • Strategic Input: Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement. • Market Intelligence: Communicate key market information to the marketing team to inform strategic decisions.

🎯 Requirements

• Sales-oriented mindset with a focus on achieving results. • At least 2 years of experience working in sales/customer service, preferably in a contact center environment. • Fluency in English and Lithuanian. • Medical background is a plus. • Marketing knowledge is a plus. • Strong communication skills. • Excellent organizational and time-management abilities. • Ability to work independently and as part of a team.

🏖️ Benefits

• Competitive salary and performance-based bonuses. • Opportunities for professional growth and development within a leading biotech company. • A dynamic and supportive work environment. • The opportunity to work in an international environment.