Chat Support Representative – Temp-to-Hire

🕒 Yesterday

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Genesco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1924

🛒 Retail

👗 Fashion

🛍️ eCommerce

💰 $56.4M Post-IPO Debt on 2009-05

Retail • Fashion • eCommerce

Genesco is a footwear focused specialty retailer and branded company with more than 1,400 stores across the U. S. , Canada, the U. K. , and Republic of Ireland. The company offers a diverse portfolio of footwear brands, including Johnston & Murphy, Levi's, and Dockers, and emphasizes an omnichannel approach with significant digital revenue. Genesco is committed to sustainable business practices and community outreach, celebrating diversity and ethical governance.

📋 Description

• Handle inbound customer chats, texts, and emails — assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. • Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date. • Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information. • Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty. • Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service. • Ensure the safety and privacy of customer data by following all company policies and procedures. • Perform other duties as needed to support overall business operations.

🎯 Requirements

• Previous customer service or retail experience is preferred but not required. • Strong verbal and written communication skills, including proficiency in English grammar and syntax. • Ability to connect with customers and respond effectively to their needs. • Comfortable working in a fast-paced, constantly changing environment while meeting performance goals. • Ability to quickly learn, assess issues, and provide clear and accurate solutions. • Professionalism in handling and de-escalating conflicts. • Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST): Sunday: 10:00 AM – 7:00 PM, Monday–Friday: 7:00 AM – 8:00 PM, Saturday: 9:00 AM – 6:00 PM

🏖️ Benefits

• Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance • Weekly Pay: Receive weekly payment every Friday • Paid Training: Start with two weeks of fully paid training to set you up for success • Supportive Team Environment: Join a collaborative and inclusive team that values your contributions • Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs