Demand Generation Operations Manager

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Support regional Demand Generation performance by managing weekly and monthly operating cadences with regional marketing, Sales Operations, and BDR teams • Drive alignment across Americas stakeholders to improve pipeline gen, engagement, and conversion • Partner with regional marketing leadership to support execution of strategic initiatives, QBRs, and regional planning processes • Monitor and improve account, contact, and lead data flows to enhance data quality • Assist in BDR target tracking and performance reporting, ensuring visibility into key metrics and trends • Identify operational inefficiencies and collaborate with global DG Ops teams to improve processes and increase campaign execution speed • Act as a regional subject matter resource for DG tools and processes, supporting adoption and troubleshooting across teams

🎯 Requirements

• 5+ years of experience in B2B Demand Generation, Marketing Operations, Sales Operations, or related fields • SaaS experience strongly preferred • Familiarity with CRM, Marketing Automation, ABM and Sales Engagement platforms • Strong analytical skills with the ability to interpret data and provide actionable insights • Understanding of Demand Generation and sales funnel processes • Ability to work cross-functionally in a matrixed, global organization • Strong communication and stakeholder management skills • Fluency in Spanish and/or Portuguese, with professional working proficiency in English

🏖️ Benefits

• Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families